Miguel explained everything about my service today and made the entire process easy to understand. I am highly satisfied with his expertise, professionalism, and willingness to answer my questions thoroughly. His knowledge and customer service were outstanding. Miguel is a valuable asset to your team and deserves recognition for the excellent support he provided. Give this guy a raise!
6/3/2026
Glenn M. VERIFIED CUSTOMER
Sat there from 645 am to 130 pm. We received msg 2 hours after arriving that we never showed for our appt and to reschedule. Went up to desk and were told it was a mistake. We kept going to the desk because we were getting no information and it was taking forever. We are both handicapped and that was very hard for both of us. We also were told once that my husband was a veteran and he wouldn’t have to tell you every time. It would be in our information. We don’t think we are getting the discount the last several times we have been there. My husband called today and they are going to call him back. We were very upset by the time we got out of there yesterday. Thank you
Glenn P Meza & Paula.
6/2/2026
Xitlaly B. VERIFIED CUSTOMER
Kevin foster was great he has manners and is very polite. I’m not happy about waiting 3 hours to get my service done and they didn’t even put the sticker so I can know around when to come back. I don’t think it was updated in my cars system I hope it was but I am not happy with my recent visit.
6/2/2026
Steven S. VERIFIED CUSTOMER
As always Tony did an excellent job! Great service writer that instills confidence in the work that’s being done.
6/2/2026
Rita A. VERIFIED CUSTOMER
Tony provides knock-your-socks-off customer care!
6/1/2026
Jennifer Y. VERIFIED CUSTOMER
I feel that they were trying to charge us up for another diagnostic that was not needed. We were able to fix the problem ourselves without any car experience once we figured out the problem from Google without taking apart the car when they said that was needed
6/1/2026
Carlos M. VERIFIED CUSTOMER
Un muy buen servicio y muy profesional con Tony!
5/31/2026
Desiree S. VERIFIED CUSTOMER
Miguel Ruiz, was an excellent service provider! He is very attentive, and caring individual! Thank you for an awesome service at Toyota in Hemet!
5/31/2026
Julissa S. VERIFIED CUSTOMER
Yes he was helpful and understand and explained will
5/31/2026
Ramon L. VERIFIED CUSTOMER
Excellent service
5/30/2026
Donald H. VERIFIED CUSTOMER
Service representative John Thoma was very knowledgeable and professional.
5/30/2026
Kenneth P. VERIFIED CUSTOMER
Kevin Was very professional & my car was done in a timely manner. Thank you
5/30/2026
Saul C. VERIFIED CUSTOMER
Miguel was a pleasure to work with his customer service was excellent and he kept me very informed on my vehicle
5/30/2026
Carrie D. VERIFIED CUSTOMER
Very friendly and knowledgeable.
5/30/2026
Danielle M. VERIFIED CUSTOMER
Kenneth really helped out with everything, made sure I was getting the services that I needed and was very personable!
5/30/2026
Irene K. VERIFIED CUSTOMER
Everything was fast and easy I was very pleased
5/30/2026
Justin G. VERIFIED CUSTOMER
I asked about my green key chain that was missing from my last visit. I was told to check my cup holder or go to the front desk to ask. Oil change took 3 hours. Brought my daughter to the kids area. Toys were dirty and broken. TV in the kids room was useless. Toyota of Puente Hills sets the standard for me with service and accommodations.
5/30/2026
Suzanne L. VERIFIED CUSTOMER
The first time our new car was in was when the brakes locked up. We had it towed in and it was supposedly fixed. I drove it home and the next morning the brakes were locked up again. Had to have it towed in a second time. This is a new car we purchased from your dealership an had put only 1300 miles on it. The second time Edward assisted us, placed us in a loaner, and 5 days later it was fixed. It seems to be ok now. Ed made sure the repairs were made correctly this time. I did have to ask what was going on, but they were good about getting back with me. Hopefully this is the end of the problems with this car. If it has this issue again, we will be wanting a different new car.
5/30/2026
Owen L. VERIFIED CUSTOMER
This is the second time I take my car for service and the camera in my car was unplug with no reason given,i noticed it was not connected to the system properly as well,
5/29/2026
Sandra C. VERIFIED CUSTOMER
Jason was very helpful by explaining what was being done to my car.