Toyota of Hemet Auto Repair Service Center

Your service department was highly efficient and kept us informed. Very impressed and thank you. Cheryl Schafer

Kevin Foster has always been professional and polite with my husband and I. Thank You.

Claudia was very helpful. She was patient, understanding, and supportive. She helped me in every possible way I needed help. I highly recommend Claudia in helping others!

I brought my vehicle in at 6am and was waiting while it was serviced. I was told it should be done by 9. It took over 4 hours to do basic maintenance. Then when i checked out, my car wouldn't start. I was given the wrong key. I went back into the service department but Kristen was gone. Another person was very helpful (I think he may have been a mechanic but not sure) and he was able to find my key. I am considering using the service department in Temecula next time

My vehicle was well taken care of, I appreciate the staff in how all was taken care of and in a timely manner

Everyone was great from start to finish. I\nWill definitely return four more service

Plastic under Protection wasn’t screwed on right, I got home and it was almost off, 2 screws ended up coming off, if you guys are professionals you guys should leave things right. I told the guy and he told me to bring it back to the dealership how am I supposed to take it back if I don’t have time it should’ve been right the first time

John communicated with me threw out the whole process very satisfied

Quickly took care of me no wait during drop off or pick up.great customer service

Very nice

Everything was completed as discussed and finished on time Thank you Tony

Jason was very nice and kept me up to date on everything and he returned my texts in a reasonable time. And answered my questions.He was very courteous. Thank you!

Kristin is great,kind and very helpful.

I appreciate that Kevin was able to help expedite the service so I did not have to wait the estimated three hours. Thank you Kevin. Now I just hope I don’t experience that funky vent odor again after the AC service for a second time.

Very good communication and dedication to assist a customer standards????

When I got there they couldn't find my appointment. Luckily I had email confirmation. The lady who received me was nice. The people inside at desks checking you in can be more nicer.

Tony did a great job and was efficient and thorough

As far as car service yes I was satisfied. As far as Service customer service no! They called me about an hour after our appointment to reschedule my missed appointment. I stated, we didn't miss the appointment, my husband is there now servicing the vehicle. She then stated no, he's not here. I said yes he is. He's been there since 935 or so. She said No, Im telling you he's not here. At that point, I am getting irritated as is she's stating I am lying! When I told her, I just talked to my husband and he is sitting there already checked in to get car maintenance. She proceeded to be very adamant that he was not there and needed to reschedule my appointment. I say, let me call him. I call my husband and I ask, Where are you at? He states he is waiting for the car to be serviced. I call back to speak to service department and she still insists to make a new appointment, which I then inform her, I don't need another appointment, He is there, already checked in and waiting. It wasn't until that moment she says, well someone didn't update/input it in the computer. I was truly upset! Why make me go through all that trouble and not say, I'm sorry let me check and verify. She was extremely rude and made me feel like I was lying and or that my husband was lying. No apology or anything! If that's the customer service I am going to be dealing with, I rather take my services elsewhere!

Makes it a great experience and really helpful with questions

I was happy ???? with the service. Thank you Claudia