Thanks for the pictures of my filters I inspected them and replaced them with new ones. So correct my service record to the fact that I purchased and replaced them myself. The recommended replacement on the air and pollen was 1500 miles and my millage was 9910 but I replaced both of them.
9/25/2018
Janet H. VERIFIED CUSTOMER
Ulises. was great. He was professional and friendly. Really enjoyed working with him.
9/25/2018
Guadalupe G. VERIFIED CUSTOMER
I scheduled an appointment for an oil change, which I receive free of charge for the life of my loan. When I arrived, I was informed that they would be doing an A1 service, which includes a tire rotation. They asked if I wanted to balance my tires for an additional charge, and I declined that service. When my car was ready, I was charged for the tire rotation at which point I asked why. The last time I had received that service it was included free of charge and I was never informed that I would be charged for that when I arrived. I don't think I should have to pay for something I didn't request. Please let me know if you can fix this. Thanks.
9/24/2018
Lance H. VERIFIED CUSTOMER
Your customer service is great but we have had our car in the shop more times then we could count and I am tired of having these issues on a new car. This is our 1st new car we bought and we have never had any issues with the used vehicles Like this. As of now I do not want to buy another Honda. Like I said the customer service is great but the reliability is horrible. We have had many issues with the radio ever since we bought the car from the beginning and still having issues today and they say it’s always an update. Problem is the radio controls the entire system. We also had issues with the air conditioner, 3 times already, once last summer and twice this summer and also transmission issues. Like I said before the reliability has not been there and is putting a very bad taste in our mouth for Honda. It’s a good thing we have the extended warranty to keep covering these issues but when that’s gone we will be stuck with a car that has problems.
9/24/2018
Michael J. VERIFIED CUSTOMER
So friendly and so helpful!
9/23/2018
Barbara D. VERIFIED CUSTOMER
Went in for simple oil change and waited for almost 3 hours for it to be completed.
9/23/2018
Maria G. VERIFIED CUSTOMER
I have emailed you, called you and yet you will not take my email off of this account. I am not Maria, I do not know Maria and this is not her email address. If you guys can't fix an email why would I ever bring a car to you to fix.
9/23/2018
Lisa D. VERIFIED CUSTOMER
Thank you for your quick service and updates. We really appreciate you completing the job the same day.
9/23/2018
Robert C. VERIFIED CUSTOMER
Drivers seat had grease stains from service tech. Problem was resolved by service consultant after being pointed out. Need to be more careful...
9/22/2018
Isabel L. VERIFIED CUSTOMER
It was quick and the staff is very friendly.
9/21/2018
Rebecca P. VERIFIED CUSTOMER
Thank you!
9/21/2018
Robert P. VERIFIED CUSTOMER
I was completely satisfied with the service that I received at Diamond Valley Honda
9/21/2018
Brandee P. VERIFIED CUSTOMER
Ulises was awesomely friendly great customer service!
9/21/2018
Mario . VERIFIED CUSTOMER
Great service! Very fast thank you!
9/21/2018
Janice D. VERIFIED CUSTOMER
My experience was very pleasant
9/21/2018
Ronald B. VERIFIED CUSTOMER
Very satisfied with the staff and the great job they did on my car.
9/20/2018
Maria T. VERIFIED CUSTOMER
Justin was informative, pleasant & very helpful. Not so easy these days to find quality customer service.