Diamond Valley Honda Auto Repair Service

I have told atleast 3 people NOT TO WASH MY CAR before i left, and even told them to note not to wash it because its treated with ceramic pro coating, i paid $899 for that treatment. I gave simple instruction but they did not follow. And besides, when i went my car is very clean in and out! I am very disappointed.

Good customer service friendly,Michael Carrasco was helpful and explain everything well

Ulises is an awesome, professional, and friendly employee.

Price to change my transmission fluid was to dame expensive, next time I will find another place

He was very attentive to my needs.

Great job!

Great job

He helped so much i can't thank you enough Michael

He comunicated with me about my car needs. His persona is to serious need to be more friendly.

I would like the service manager and the owner of diimond valley Honda to call me to discus the service I DID NOT recive on the 9-29-18 my # ****-****-xxxx

Thank you for being so helpful I really appreciate it. Made my servicing experience wonderful.

excellent customer service

Fast courteous sevice at an affordable cost. Thanks.

Left waiting for a long time while car was already done.

The car did not get a car wash when they told me it did but they told me the was washed earlier in the day which is false

Mike was great!

There were a few things I did not like. The last time I came in for an oil change it was about 7am and me and my son had the chance to get a donut and I some coffee. Really nice gesture by the way. I noticed employees taking donuts and coffee and thought okay I don’t think they should but I guess they’re allowed? This time my appointment was at 9am and as me and an older lady walked to the coffee a few employees were there drinking coffee and one tells the older lady “you should have got here earlier” and the lady responded “it is early it’s 9am” he shrugged his shoulders and walked away. You should not allow your employees to eat and drink what should be provided for PAYING customers. I’m not going to pay top dollar for the mechanic to fix my car and also to drink all the coffee by 9am that’s **** ridiculous. And then to be rude to an older lady? Wow, disgusting. I hope I don’t see that again. Next, Ive been here a few times now for the oil change and until this time I felt threatened into accepting the services . I understand now that the free oil change comes with having to “keep maintenance” on the vehicle but not once before yesterday was that explained to me. I’ve been offered filters before and I declined and was never threatened to have my warranty voided because of it. Don’t get me wrong Justin was nice but I saw him threaten another girls warranty too for not wanting to spend $159 as well. So this is your sales tactic? To pressure people into over paying for a service if they want to keep their warranty on a **** $30 oil change? Because let’s face it a rotation, balance and alignment will run me like $70 at tire shop. That’s shady and it felt like he was targeting the women in the room, because after all women don’t know **** about cars right? But, I do know I have the money to spend that BUT maybe not the girl next to me and it’s **** up that he made her feel bad about it and still threatened to have her free oil changes voided. I don’t know how your sales targets work but what he’s doing is not what this dealership needs. Most people probably go out of there way to visit your services, I know I do 100 mile trip and I certainly don’t do it so I can be **** around by a bunch of males. You need to teach your team 2 things. First some manners and to pack their own **** coffee because if im going to be threatened into spending $161 then there better be a **** donut and some coffee for me and all the older ladies I see in there until at LEAST 10 am. And lastly what it is to be compassionate, you don’t know people’s situation especially financially so maybe type the threat on their receipt for them to read later and not put them on the hot seat in front of everyone to witness.

Service was very good! My car was returned when promised.

Very happy with customer service and timely manner of your company

Prompt service