First of all, I am concerned that the data on the inspection report is inconsistent with my own findings. Failure to provide good service is one thing, but falsifying a service report is unacceptable. The report stated that the tires were rotated - they were not. The reason I know this for a fact is because the right front tire is a new tire that I personally took to a tire shop to be replaced. So why is the new tire still on the front right when the report indicated the tires had been rotated? Not only that, but the key to the wheel lock had not been touched.
Secondly, the technician indicated the brake pads to measure 8mm at all four corners - I measured 10mm in front and 7mm at the rear. Again falsifying data on an inspection report.
These are items that are crucial to the safety of the vehicle and I would expect Honda to also have some concern. People depend on the expertises and professionalism of their dealerships to provide top notch service to their vehicles. At least that’s what Honda claims. I bet the Helpful Honda guys would be disappointed in the lack of quality service coming out of DVH.
That’s all.
6/30/2020
Terri F. VERIFIED CUSTOMER
Communication was awesome and the service was stellar! Thank you!
6/29/2020
Linda G. VERIFIED CUSTOMER
Everthing from start to finish was very professionally done. Friendly & helpful
6/28/2020
William G. VERIFIED CUSTOMER
Thanks
6/28/2020
Sierra S. VERIFIED CUSTOMER
Car seems great. Great quick experience!!
6/28/2020
Thana R. VERIFIED CUSTOMER
Always satisfied
6/28/2020
Trent D. VERIFIED CUSTOMER
Joel was excellent.
6/28/2020
Parminder S. VERIFIED CUSTOMER
Although I have a Honda dealer closer to me I prefer to come to this Honda dealer because you guys are my family I absolutely love Joel Ulysses and fonsi they are the reason I come they are all trustworthy honest very understanding of my craziness about my car
6/28/2020
Emanuel L. VERIFIED CUSTOMER
He was very polite, and informative about my questions.
He made sure that everything I had requested was completed and showed me on the summary that was printed.
6/27/2020
Joshua B. VERIFIED CUSTOMER
Kept the car for 24 hours to tell us they couldn’t find a problem
6/27/2020
William R. VERIFIED CUSTOMER
Always excellent service at Diamond Valley Honda
6/27/2020
Oscar G. VERIFIED CUSTOMER
Job well done by parts and service
6/26/2020
Gregorio M. VERIFIED CUSTOMER
Outstanding Customer Service
6/26/2020
Kimberly S. VERIFIED CUSTOMER
Joel is always professional and a joy to work with.
6/26/2020
Ana M. VERIFIED CUSTOMER
Uses is a very kind, patient and helpful.
6/25/2020
Joshua J. VERIFIED CUSTOMER
Really disappointed in service quality customer service did and oil change and paid for a diagnosis on the check engine light just for you guys to tell me on a paper saying you guys think it’s a sensor The whole point I’m paying for that service is so you the Honda profesionales tell me what’s exactly wrong also did not get a sticker on windshield saying when’s next service do main thing that really made the whole experience terrible customer service was no talk through when I’m paying like tell me what was done to my car like no recommendations on anything not even to tell me you need this done you don’t need this done etc like jiffy lube by the looks of it have better service they actually talk through everything they do did to your car that goes a long way really disappointed that was the whole point I went to the dealership to expect better service and customer service overall really disappointed in diamond valley Honda dealership of hemet Ca
6/25/2020
Richard D. VERIFIED CUSTOMER
Mr. Carrasco was excellent. I wish all service employees were as helpful as he was
6/25/2020
Gerald J. VERIFIED CUSTOMER
Ulises is a great person. He is always willing to help you