Just wanted to recognize Charles "Cap" Peavy on the Outstanding Customer Aervice he provided me while my truck was in for service. From initial contact and quote, to providing updates on my vehicle all the thru completion and pick up.
Cap kept me informed and was Great to work with.
My hope is this message finds it's way to the right people in management so they can provide a more formal and deserving form of recognition.
Thank You
Mike S
4/21/2026
Lloyd H. VERIFIED CUSTOMER
Charles was awesome! He kept me informed and had me checked in and out in minimal time. Nice job!!
4/21/2026
Bob F. VERIFIED CUSTOMER
Phillip Woody was very personal and did an excellent job managing the service of my vehicle. My next visit for service, I will request him if he’s available. All other personnel experienced were very professional also.
It was worth the drive from Destin.
4/21/2026
Susan B. VERIFIED CUSTOMER
Ryan Christensen was both very professional and personable, a great combination. Thanks for your service!
4/21/2026
Sakara R. VERIFIED CUSTOMER
Thank you.
When you get a chance could you please fix the name on the account
4/21/2026
Daniel A. VERIFIED CUSTOMER
Please don't replace the operators setting appointments with AI, that was a trainwreck working with whatever platform being used.
4/21/2026
Nichole K. VERIFIED CUSTOMER
Quickly was in and out for my 10K mile service.
4/21/2026
Jerry C. VERIFIED CUSTOMER
Great service.
4/21/2026
Robert P. VERIFIED CUSTOMER
I bring the car in and part of the problems I was asking to look at was noise coming from the drivers front tire. The noise was confirmed by the technician and was told that it is probably a tire or a wheel issue. Just not the answer I was expecting from the dealership about noise coming from my car. It’s like going to the doctor with a fever and the doctor says we know you have a medical issue, but we cannot figure it out. So, go home and good luck!
4/21/2026
David B. VERIFIED CUSTOMER
Everything seemed to go well.
4/21/2026
Setsuko O. VERIFIED CUSTOMER
Friendly And fast
4/19/2026
Md Shahabul. VERIFIED CUSTOMER
We were told to wait for a short period of time but ended up waiting there for more than 3.5 hours. Unfortunately there was no communication regarding this delay during our stay at your service center. Also the technician placed our dirty floor mat on our rear seat and didn’t even care to clean it up after his work. Now, we need to go for a car interior detailing. This is totally unacceptable. We love Toyota and this is how we are treated there.
4/19/2026
Sarah Ste. VERIFIED CUSTOMER
Woody went out of his way to get me the best deal on my vehicle, was incredibly friendly, and was happy to answer all my questions. Thanks Woody!
4/19/2026
Tara M. VERIFIED CUSTOMER
My vehicle was finished in a timely manner. Customer service was excellent.
4/19/2026
George D. VERIFIED CUSTOMER
I have used Bob Tyler Toyota for years and I’ll continue to do so
4/19/2026
Marilyn P. VERIFIED CUSTOMER
None
4/19/2026
Liza T. VERIFIED CUSTOMER
Chris did a great job at explaining what was taking so long. Appreciated the information. L. Smith
4/18/2026
Randi M. VERIFIED CUSTOMER
My last 3 service visits I’ve had to wait 6+hours with scheduled appointments. I had my front brakes replaced on 4/1/26, but had to return today because my car was shaking worst than it ever did before the repair job every time I attempted to brake. Ellen was polite and attempted to accommodate me during my extended wait, but didn’t appear to be knowledgeable about my service dates/history. I appreciated her efforts, but I’m pretty sure I’ll never return for service.
4/18/2026
Bill B. VERIFIED CUSTOMER
Asked to have low tire dash indicator checked out as it was lit up. Was still lit up when I got my car back.
4/18/2026
Gregory H. VERIFIED CUSTOMER
Delivered less than comfortable news, but it was professional and courteous.
I’ll be back::)