Bob Tyler Toyota Auto Repair Service

The best

A perfect gentleman

At my 20k service on Friday, May 22, the service report showed a $700 recall option for the second row seat rails. I did ask to schedule an appointment on Monday, June 1 at 1000 to have them replaced. I asked how long it took and was told about half a day. I have other appointments so I asked for a loaner, to which I was told yes. On Friday, May 29, I received a call to confirm an appt on Saturday, May 30 at 1000. I discovered whoever made my appt selected the wrong day, but I could still manage the schedule shift as long as I could have the loaner. I asked if the loaner was still an option and I was told yes. When I arrived at my 1000 appt on Saturday, the service manager called the warehouse to make sure they had the parts in stock for this appointment. I would have assumed that would’ve been done prior to my arrival. The warehouse confirmed they had the parts. I asked to get the loaner and was told I would have to have it back by 1200 since that is when enterprise closes. I asked if the car would be done by 1200 since originally I was told it would take about half a day. The service manager checked and came back and said it would actually only take 10 minutes. Shocked, I agreed and I decided to stay rather than pursue the loaner. I received the service document at the end of the appointment which ended up taking roughly 45 minutes rather than 10 and it showed that I had my seat rails replaced. When the service manager came to get me to give me the keys back to my car, she said there was another recall on my car. She didn’t know what it was, but it was around $700 and the warehouse did not have the parts in stock. That is when I realized that all they did was tighten bolts in the third row, which is not the appointment I made nor what is reflected on my service paperwork, but my seat rails have not been replaced and I have not had a chance to make another appointment to have this replaced, but I am frustrated because I rearranged my Schedule and took out my car seats to accommodate this specific recall and it was not done. I lost about two hours of my day on Saturday for this. I did briefly talk to someone in the warehouse to see if they were able to get the parts in for this by Monday as that is the only break I have in my schedule at this time, but they weren’t sure. I have not had a chance to return the call to finish figuring this out. But I am very frustrated.

Brandi is awesome! She manages to be professional and extremely competent while coming across as genuinely delightful. You are extremely blessed having a person of her caliber representing you. Shawna M

No additional comments. Thank you.

Ellen was very helpful, friendly and made sure we reviewed everything my car meeded.

Nicholas did an amazing job with the maintenance on my car on this 30th day of May, 2026. He kept me updated and explained to me that my car had passed inspection. I thank you Nicholas for a job well done!

Thanks for everything!

Nicholas was great. Best service I've had at Bob Tyler in a while.

I am happy with the service Chris provided

Cheerful and motivated. Thank you Brandi

Excellent service from Crystal and the shop tech! Very impressed! I am from Texas and this Camry is my son’s vehicle. He is in the Navy stationed at Pensacola NAS. We will be using you for any further auto needs. Thank You!

I had an excellent service experience at Bob Taylor Toyota, thanks to Christopher. He was professional, friendly, and kept me informed throughout the entire process. He took the time to answer my questions, explained everything clearly, and made sure my vehicle was taken care of promptly. It’s refreshing to work with someone who genuinely cares about customer satisfaction. I truly appreciate the outstanding service and will definitely return for future maintenance. Thank you, Christopher, for making the experience smooth and stress-free!

GOOD JOB!

Christopher at Toyota Bob Tyler was super nice, helpful, and made the whole experience much easier. He answered my questions, was professional, and took the time to help me. I really appreciated his great customer service and would definitely recommend working with him!

It takes so long even with an appointment. It shouldn’t take over 2 hours for an oil change with an appointment Also they scheduled me with a different person, although she was very good. They should have let me know they changed it.

Woody was extremely helpful very informative and had amazing customer service! He is such a value to your company!

Very good. Fast and efficient

Very helpful. Great service!

Thank you, Ryan Christianson for all the updates you provided, and the timely information you provided. I appreciate you and your team for a job well done.