Very professional and knowledgeable...
Showed interest and true concern for my car's well-being and that goes a long way when it comes to the customer and service provider relationship. I have just moved back here and Bob Tyler and the team members have made me feel WELCOME. THANK YOU
6/5/2026
Mollie S. VERIFIED CUSTOMER
After sitting for three hours I checked to see when my car would be ready and even though Brandi had checked me in when I arrived around 10:50 am, she had not followed through and put me in to your system. I was added after 2:00 pm.
I received a text from you at 11:30 saying I had missed my appointment and needed to reschedule so I texted back informing you that I was sitting in your waiting area and had been since a little before 11:00.
My first service call for my new Camry was just about as long. Totally unsatisfactory and inconsiderate way to
treat your customers.
Mollie S
6/5/2026
Frank H. VERIFIED CUSTOMER
Woody was very attentive and helped me get back in my truck. Thank you
6/4/2026
Deborah B. VERIFIED CUSTOMER
When I bought my vehicle in 2021 I was told free car washes for the life of the vehicle. I take it for service yesterday and I'm told it cost $25 now well guess what have you heard of the term grandfathered in. And I thought a 26 point inspection meant topping off fluids ??? Crystal was great.
6/4/2026
Sarah W. VERIFIED CUSTOMER
Although I could not get what I needed done with my car today due to financial issues, Chris and his team did a fantastic job taking care of my vehicle and inspected it throughly and gave back a detailed report on what needs to be done. The only complaint I have, is that these issues with the car should have been addressed before I was able to drive off the lot when I bought the car barely a month ago since I’m under the assumption that used vehicles are inspected before being labeled for sale. (The issues I am talking about are: the horrible alignment and the condition of the tires, as it seems the previous owner never received an alignment at all by the wear on the tires)
6/4/2026
Alisha L. VERIFIED CUSTOMER
Crystal was awesome she was very patient with my situation and she even stayed on the phone for an extended amount of time to see if my problems were covered under my warranty or not. She even sent another individual to ensure me that she was still on the phone and that she was getting the issues resolved a quickly as possible. I would highly recommend crystal to anyone with services needs she is an asset to the Bob Tyler team
6/4/2026
William J. VERIFIED CUSTOMER
Ellen was outstanding with keeping me updated on the progress of the repair. Very professional.
6/4/2026
Stacy H. VERIFIED CUSTOMER
Serenah was amazing. She stayed in touch and explained all the services and recommendations.
6/4/2026
Rachel T. VERIFIED CUSTOMER
my glove department was not put on correctly after changing filter. i had to come back and have them fix it.
6/4/2026
Thaddeus M. VERIFIED CUSTOMER
Good customer service
6/4/2026
Debbie G. VERIFIED CUSTOMER
Charles was very friendly and professional with a nice smile. I give him a 10!
6/4/2026
Richard D. VERIFIED CUSTOMER
Nick was very helpful throughout the entire service process
, from check in to vehicle pick up.
6/4/2026
Lynne W. VERIFIED CUSTOMER
Greg is the best,If you lose him you
Lose my business
Andy Judd
6/4/2026
David D. VERIFIED CUSTOMER
Service is always excellent. My service rep Greg always calls me by my name. Every point covered and suggested upcoming needs as well. Thank you.
6/3/2026
Betty M. VERIFIED CUSTOMER
I am always satisfied with the service and staff st this dealership. The staff are always courteous and helpful
6/3/2026
Christi D. VERIFIED CUSTOMER
Brandi Hughes is who/what made my experience at the service center so wonderful. She is truly a gem. She was very friendly, made me feel at ease with having service done to my vehicle, and she didn’t ever make me feel rushed to make a decision. She demonstrated utmost professionalism but with such a polite and friendly demeanor. She deserves a raise with how well she treats the customers! I hope I get to work with Miss Hughes again!
6/3/2026
Francis C. VERIFIED CUSTOMER
Didn't fix the problem the first time
6/3/2026
Susan W. VERIFIED CUSTOMER
Today’s service was excellent, just like all of my previous experiences with the Toyota service members.
6/3/2026
Evan M. VERIFIED CUSTOMER
Another great experience. Wonderful staff and excellent service.
6/3/2026
Amy H. VERIFIED CUSTOMER
What’s the point of having an appointment if it’s gonna take two hours to get the service completed?