Bob Tyler Toyota Auto Repair Service

Quick and efficient service. 12v battery once I say it. It was expected. Last service we discussed that it would be needed soon.

I have always had great experiences with the Bob Tyler Toyota staff. My service advisor, Greg Mann has always gone above and beyond to make sure everything with my vehicle is perfect. I wouldn’t go anywhere else.

Ellen was awesome and very thorough. She explained everything to me. Thank you so much!

I always make an appointment yet still have to wait 2 hours for routine service, basically oil change and tire rotation. I could get this done in many other places in 30 minutes for less money. In the past I’ve preferred to service my car at the dealership but it hardly makes sense anymore.

Ryan and technician Stephanie were excellent in providing my routine 40,000 mile service and correcting an unexpected problem that occurred during that time. Can’t thank them enough for their patience and professionalism.

Very pleasant.

Greg Mann is the best! Very knowledgeable, experienced, and reliable! I know I can trust his advice completely!

I’m so grateful with mr Greg Mann he has been taking care of all of my needs thank you for the great employees in Toyota. ❤️

Well Done. Easy to schedule a time that worked with my schedule. Staff was responsive and knowledgeable. I liked the video showing current condition of my vehicle. Status on the TV screen was a nice new feature.

Crystal was very attentive and understanding during my visit today. I did have a long wait, but she handled everything professionally and made sure I felt taken care of. I really appreciate her great customer service.

The service itself went very well, and I appreciated the effort. However, I sent my appointment on an automated phone call, using an artificial intelligence voice on your end of the line. When I got there this morning, there was no record of my appointment. I am a very busy individual on this could’ve gone very badly for me. You need to correct this.

She was prompt and attentive. Appreciate her positive attitude

SERENAH THE GOAT! TRISTEN THE GOAT! JAMES THE GOAT!

Great service ! Very pleased . Ellen was outstanding and made everything run smoothly for me.

Everyone is so nice. Anytime i'm in there.Everything goes so smoothly. I recommend y'all every chance I get. Thank you so very much Lynne smead

Serena did a great job & was very professional and informative. The fact that I was broke down on the side of the road with my 3 children because of errors made by the Bob Tyler Service Team was not only inconvenient, but disappointing considering I have a new vehicle. I'm thankful that although there were errors made by the service team, the work was covered by my warranty.

Horrible. Awful. Terrible. That pretty much sums it up. This was my first time ever at non Tyler. I had a 7am appointment. I arrived at 7:05. I stood there for 30 minutes and wasn’t checked in until 7:35 - check the logs. Then once I got checked in they informed me I was lied to about a loaner car that didn’t exist. So the two I’ll have to go to enterprise. So I sit around for another 15 minutes waiting on that. Then I get to enterprise and they tell me the contract is messed up and wait another 40 minutes to get a car. 1:40 just to drop off a car and get a rental. Then I go to return the rental care and tell them I need a ride topic me up. I text at 3:50 I’m ready to be picked up. They confirm the shuttle will come get me about 8-10 minutes later. Expect the shuttle eta is for 4:40. A 40 minute wait!! At this point th the stops responding when I tell them surely there must be a mistake. Look at the texts!!! Then I see the shuttle is headed to who know here near Cordova. So I get an uber and start calling bob tyler because I thinks it’s insane that he quit responding when I bring this up when every other single message was address within minutes. They put me on hold for 15 minutes to tell me they’ll get me an uber. At this point i had my own uber. So now ive wasted about 35 minutes between waiting on him to respond and my own uber to come. Then I get to the store and he tries to walk by and ignore me. So I asked why he just abandoned me at enterprise. He gets a giant attitude and says weren’t you an uber. I corrected him and said no - I got an uber because I called after you ignored my messages for 25 minutes. He proceeds to storm off. Then comes out and tries to give me a nasty glare about it and slinks away into his office. So in total just dropping off a car wasted at least 2 hours beyond what should have been about a 20 minute process. I was actually coming back to look at a 4-runner for my wife but after that and how nasty the tech was I won’t be doing that. This was a system of failures built on lies. Terrible. Terrible. Experience.

Ellen was amazing she served with excellent customer service

Good work. Great price.

Crystal always takes good care of me and the car!