She is great to work with. She can handle road blocks and bumps very well without skipping a beat. Worked around MY schedule to make things happen. Listening very well to what I needed.
4/16/2026
Dionisio M. VERIFIED CUSTOMER
Items I requested to be worked on was completed in time allowable. Serena thoroughly explained what was completed. Well done. This was my 5th or 6th Toyota 4Runner bought at Bob Tyler. Maintenance service through your service rep and service technicians have been commendable. May consider purchasing a 2026 Toyota Sequoia limited, wind chill pearl exterior, priced under 75k this year.
4/16/2026
Rebecca M. VERIFIED CUSTOMER
Thank you. I was in and out quickly.
4/16/2026
Judelyn W. VERIFIED CUSTOMER
The customer service I had this morning was very satisfactory. I did not wait long, Mr. Rowe welcomed me when I arrived, explained to me what to expect and came to call me when the vehicle was ready. Very professional, polite but warm.
4/16/2026
Alanna W. VERIFIED CUSTOMER
I was told my car would be ready in the morning today (4/15). I did not receive a phone call. I called the service department 3 times trying to get a status. I was finally told at 12:30 that my car was ready on my third call. The run around was frustrating; not to mention I left the service manager a voicemail and never received a call back. Upon paying for my car, I paid an extra $20 for supplies which is ridiculous. The price should be the price. I was not advised of this upcharge while requesting this service in-person with Woody. Also, while riding home I noticed that they did not give me a new sticker on my windshield to remind me when my next service date will be. This service experience was horrible with the lack of customer service and communication. It cost me $276 + frustration ????.
4/15/2026
John T. VERIFIED CUSTOMER
Excellent
4/15/2026
Elizabeth C. VERIFIED CUSTOMER
Woody and ALL the service employees did a wonderful job!! My ONLY suggestion for Mr. Woody would be to be more organized... and to learn the sunbit system. He didn't know how to do the paperwork so I could check out. He didn't have my paperwork ready so I could check out.... He was BEYOND KIND, HELPFUL AND READY TO ANSWER MY QUESTIONS!! Iwas impressed with how quickly he responded to his page. I have sat waiting for up to 20 minutes waiting for my advisor in the past and he was there in less than 2 minutes!! GREAT JOB!! When I completed my check out he met me at my truck with my key! SUPER JOB!! NO WAITING!! THANK YOU!!!
4/15/2026
Libby S. VERIFIED CUSTOMER
Great service! Employees were very professional and nice.
4/15/2026
Lucinda A. VERIFIED CUSTOMER
Ellen has taken such good care of me. Today was a stressful situation but her calm, I will make sure you are taken care of demeanor made it better. Can I just work with her every time I come in for service
4/15/2026
Rand W. VERIFIED CUSTOMER
Your ai system didnt schedule any appointment, it just told me it did and then I had to figure it out 3 days later when I dropped off the car that your ai system was acting up. You had to hold my car overnight for a 50k tune up that never ended up happening because your office decided to inform me at 1030 the following day (when it was scheduled to be completed) that they didnt have the necessary parts. Then I had to wait 2 hrs for a shuttle that never was going to arrive because the driver, and I quote "was not in office" (come to find out later that she was actually was in the office, so maybe she just didnt feel like driving the 8 min to come get me) so I had to have my wife in the middle of packing for our move and taking care of our infant son drive me to the dealership where they tried to charge me for the spark plugs and 50k tune up. When I asked to correct it, they looked at me confused. Thankfully, Woody helped correct it. Lastly when I picked up the car, driver's seat was filled with white shavings. I didnt ask them to clean the car but I also didnt ask for them to make it more dirty. Call me at ****-****-xxxx if you want more details.
It was an absolutely abysmal experience and im never coming back again.
4/15/2026
Audrey C. VERIFIED CUSTOMER
Crystal was informative and helpful.
4/15/2026
Tina G. VERIFIED CUSTOMER
Always super fast and friendly
4/15/2026
Daniel A. VERIFIED CUSTOMER
Woody greeted me at my car … introduced himself and stayed in touch via text… when I came to pick up my vehicle I paid and Woody had my keys and walked me to my car … happy with the whole experience
4/15/2026
Ricky M. VERIFIED CUSTOMER
I had a couple of issue that were resolved by your staff. We I set up my appointment to have my brake pads replaced I was told it would take 45 minutes and that the cost would be $230 plus tax. When I got there I was told it was going to be a 3 hr wait and I had made no arrangements for that and I got the bill it was $290. Crystal was my service rep and managed to get the service done in under 2 hours and there was an additional $30 fee for shop materials that Crystal got removed…I understand things happen but when you have staff try to make it right that’s what customer service is
4/15/2026
John B. VERIFIED CUSTOMER
It seems very hard to talk to a live person when you need to. AI is great, but when you want to talk to a person, you should be able to pretty quickly.
4/14/2026
Daniel M. VERIFIED CUSTOMER
The turnaround was very quick! Thank you!
4/14/2026
Jewel M. VERIFIED CUSTOMER
Very thorough with and care taken for service.
4/14/2026
Karen S. VERIFIED CUSTOMER
Happy with the work done on my car
4/14/2026
Barbara V. VERIFIED CUSTOMER
He was a very courteous and knowledgeable young gentleman who answered all my questions and advised me of everything that would be done. I am a 92 year old woman who depends on Toyota to service my vehicle and inform me. I am very pleased with a JOB WELL DONE.
Thank you so much. Barbara V