Bob Tyler Toyota Auto Repair Service

Crystal Bolyard is such a professional and so empathetic to your needs!

He was very kind and helped me very quickly! Very satisfied with everything he did! Including the team that worked on my car, thank you guys very much ☺️

Greg Mann is the best!!!,!!

He did his job well , Greatly appreciated. Thank you

Everyone was very nice, and the services were quick.

I had a appointment for 1015 and I didn't leave until 1200.That is a long time for a oil change and tire rotate. I hope next time it will be quick er

She told me that my lug nut somehow gotten broken and it was replaced under the warranty and I was informed that my electronic parking brake had a malfunctioned for some strange reason and they got the problem solved on the same day and she kept me updated if anything else happened and I was impressed with the service.

Crystal was an informative and kind service advisor. Thank you for giving great service and a great price.

Crystal is a top notch professional who always performs at a standard of excellence! She has been the one person who has always taken care of our needs with our cars and is highly respected and valued by us.

He was personable and answered my questions

She was professional and answered any questions I had

I have purchased 6 brand new vehicles (Toyota) in the last 10 years. I plan on purchasing two more in the next year for my daughters. Today’s service was rushed and completely ignored my safety concerns for my Tundra (multiple recalls). Based on this service alone, even though recalls and warranty, I will never buy Toyota again. The service at this particular location has declined in the two years.

Greg did an exceptional job to make sure I was taken care of and my vehicle got the treatment it needed. Very grateful for the smooth and straightforward process he facilitated!

Serenah is always on point and friendly

She is the best!

Service good but for having a 7 a.m. appointment for a regular 6 mo service and display recall fix that should have been fairly short, my wait was way too long. Dissatisfied with that.

Please give Greg Mann a raise, ASAP.

Greg the repair of my truck was a total professional job from the Collision Center to the Vehicle Maintenance Dept. thank you for a job well done I was continuously kept in the loop as the repair process moved forward thank you and thank you to all the hard working mechanics that got the job done I love having my Truck back !!!

Extremely friendly and respectful ❗️❗️

Date: May 27, 2026 To: Service Management / Customer Relations — Bob Tyler Toyota Subject: Formal Complaint & Rejection of Estimate — RO# 1108538 — 2025 Toyota Corolla (VIN: 5YFB4MDE9SP286062) To the Service Manager, I am writing to formally reject the repair estimate of $850.12 listed under Repair Order #1108538, and to dispute the diagnosis regarding the instrument cluster on my 2025 Toyota Corolla (Odometer: 21,148 miles). The service department's notes state: "Combination meter assembly replacement due to glass being damaged from chemicals." I categorically deny that this issue was caused by any external chemicals, detailing liquids, or actions on my part. As clearly shown in the attached file image.png—and physically visible on the vehicle—the white, unyielding circular spots are located entirely on the inside surface of the clear lens, trapped within the sealed combination meter assembly. I am disputing this charge based on the following undeniable facts: Inaccessibility: The exterior face of the plastic lens is completely smooth, clean, and entirely free of damage or residue. It is physically impossible for an external chemical spray or splash to migrate behind a properly factory-sealed lens assembly during normal vehicle operation or cabin cleaning. Component Quality Issue: The specific pattern of uniform circular spotting localized to the upper internal housing points directly to an environmental sealing failure, trapped factory moisture, or chemical outgassing/degradation of the internal polycarbonate plastic components. Warranty Coverage: This vehicle is a 2025 model with only 21,148 miles and is fully covered under the Toyota New Vehicle Limited Warranty. A failure of internal dashboard materials or a defective factory seal is a manufacturing quality issue, not user damage. I demand that this issue be appropriately escalated to Toyota Corporate as a New Vehicle Warranty claim and that the combination meter assembly be replaced at zero cost to me. I will not authorize or pay for a factory material defect. I look forward to your prompt response, a revised internal inspection by a shop foreman, and the rectification of this estimate. Sincerely, Tatiana V