Genesis of Mountain View Auto Repair Service

Noah provided exceptional service. He also went above and beyond in customer service. Noah was able to diagnose some ongoing issues that I have had with the car for over a year that other dealerships could not diagnose. I would highly recommend the Mountain View service center and also recommend Noah as a top advisor.

It was an awesome experience working with Shannon, he was also very patient in explaining & providing different options for service packages.

Noah was very helpful and informative!

I was disappointed with the customer service. I had to reschedule my tire rotation once, and then the appointment time kept changing. I was also told my car would be washed, but it was returned to me still dirty. I understand that schedules can change, but I expect a business to honor appointment times as much as possible and follow through on the services that are promised. Overall, the experience fell short of my expectations.

Of course I love my Genisis, and most of the people who have met me and serviced my cars!Like Eric, gave me great service and attention to my vehicle! It was most important to get a loaner, For business reasons, and to get my car taken care of with great Genisis style very classy and professional. Thank you Eric

Thank you, Noah for taking care of my vehicle and for getting me a loaner. I also appreciate the text communication and online approval for charges to the with order - very smooth.

Eric was very helpful and friendly. He made the whole service experience a breeze.

Noah did a great job, very confidence inspring, sold the benefits of each item on the service plan. As a retired business consultant, I do have a suggestion for your policy (nothing to do with Noah). You provide a premium product (Genesis service) at a premium price, with 'free' ameniteis; car wash and vacuum, concierge pickup and delivery, loaner cars. All of which have a cost to you that is blended into your shop rate. However, when it is time to pay, your service writer has to explain that if I use a credit card, there will be an additional 3% added automatically to the bill. In fact it is already added, and only subtracted if I pay by check or debit card. I realize this is an external cost to you, but it is slightly irritating, when everything else speaks of high end - free coffee, snacks.... We call this nickle and diming the customer. Hook them in, then keep adding little things. In the UK, there used to be high end stores called "Guinae" stores, where you paid with Guinaes, worth 21 shillings vs the Pound, which was 20 shillings. So you paid an extra 5% but there were services and ambiance included. So, at least, I recommend you say your price is X (with the 3%) and offer a 'cash discount' if you wish. I.e. don't make it an uplift you have to explain, but you may offer a discount - but I don't recommend that either. Here's the price, and here's the service. Best, Mike Ward (Thomas M Ward in your file)

V well done. 1st service for me and congratulations to you guys on such a smooth operation

5 stars!

I had an excellent experience working with Noah. From the moment I arrived, he was professional, courteous, and genuinely attentive. He took the time to listen carefully to my concerns, explained everything clearly, and made sure every detail was addressed. What impressed me most was his patience and attention to detail. He never made me feel rushed and went above and beyond to ensure I understood the work that was being done. It’s rare to find someone who combines technical expertise with such outstanding customer service. Thank you, Noah, for making the entire experience smooth and stress-free. Your professionalism and dedication truly stand out. I highly recommend working with Noah to anyone looking for exceptional service.

Noah always makes sure I have all the information I need on my car whenever I bring it in for service, and has been a great help discussing next steps for milestone maintenance beyond the usual oil change and tire rotation. He is always on top of things and follows through!

Noah Wyman is professional, friendly, and a complete joy to work with. My wife and I are completely satisfied with the service he provides. Give that young man a raise!

Noah Wyman is a great service associate! He was very respectful, helpful and addressed the issues! Thank you Noah Wyman!

Noah & team did a great job, from the loaner car to the offer for a valet to bring my car down to me in Morgan Hill to having the car cleaned when I picked it up, excellent service!

Awesome and fast on-time service. Eric first reviewed the warranty status and also explained today's maintenance items correctly. Everything was clear and went well. The waiting space is also very clean and comfortable for taking a rest. Great experience in Genesis of Mountain View.

I am satisfied service by Noah.

Wonderful service. A huge help to me that you were able to pick up my car for service in Aptos and bring it back when it was done. Everyone was pleasant and helpful. Thanks.

The service was great and Shannon was very professional, nice, communicative throughout the whole service

I appreciated the fast service, Lyft ride and car wash.