Genesis of Mountain View Auto Repair Service

Waiting for the survey in next few. Days

Service was great! All the staff members were super nice and helpful!!

Exceptional service.

Appreciate the help from Noah

Noah was great!

Amazing timely service, highly skilled and communicative, made me feel supported at every point.

Noah gave great customer service and communicated well throughout the service of my vehicle. Noah was very helpful and provided detail on what was needed for my vehicle and answered all my questions. Overall, experience was excellent!

Prompt, courteous service! Looking forward to you guys starting valet service.

Noah was responsive, patient,and friendly and thoroughly explained the recommended services.

The service is newly set up but hoping to get all services such as wash/vacuum after the services completed soon. Thanks

Noah Went over and above expectations to take care of my car service needs. He and technician Nick were polite, friendly and informative. Their customer service was appreciated.

Noah is a very competent manager. Two thumbs up

It totally was unclear where to pull the car up to (there’s 2 sides Hyundai and Genesis) but the Genesis side looked like it was only one way so a bit confusing of a check in process. I think maybe a sign would be helpful. I was surprised to only find 1 service advisor working. I had to walk around the building to find him (not his fault, it was clear that he was busy helping people). Later on I noticed multiple customers having to wait. He was working hard and trying to make sure every customer felt seen and I appreciate that. Genesis moved my appointment from 8:30 am to 10:30 am a few days before the service and I’m lucky I had childcare that day to accommodate the sudden change. The service center was freezing cold I believe the thermostat read 59F while I was in the lobby. I think this location had recently opened because it seemed like everything was brand new and still trying to work out all the kinks. For example there werent any cups set out for the fancy coffee machine. Little things like that make a big difference. Overall everything felt very new and sterile. It wasn’t a super welcoming vibe however I can understand that since this location had just recently opened. I used to frequent the Hyundai/Genesis on Stevens creek (owned by DGDG?) and felt like their process was very streamlined.

Noah and his team really went above and beyond. I live an hr and a half away and he made it possible for me to have a loaner vehicle for the time my car was being worked on. I would definitely return for services.

Thanks Noah for the fantastic service and proactively keeping me up to date with the progress!

Noah was a very responsible person and offered excellent customer service experience.

Good

Very happy with overall experience. Special thanks to Noah Wyman for making it very easy and satisfactory.

Very much satisfied with overall experience. Special thanks to Noah Wyman for making the entire experience comfortable. Noah is super knowledgeable and extremely courteous.

All staff very professional and welcoming.