The car service is fantastic but the coffee machine in the waiting room had been out of service
This need take action to fix it
5/12/2026
Marie C. VERIFIED CUSTOMER
I have been a devoted Lexus driver since the 80s. I decided to go with the Genesis because it received such glowing reviews. I only had driven my new GV70 3.5T about 5 miles when the engine light came on. My emotions sank into the depths of Lemon-Law horror. Eric calmed my irrational soul and the simple repair was done in a matter of 3 hours. I was given a loaner without having to ask. I was very very happy with the outcome.
5/12/2026
Sumit G. VERIFIED CUSTOMER
Eric was pleasure to work with. Communication was good.
All the carpets were removed from the car and stuffed in the rear cargo area. Please install them back.
Car also reeks of gasoline. I have aired out the car for last 2 days and it's still not better.
After service, rear view mirror inside the cabin is loose and rattles.
My cleaning microfiber clothes are also missing from the driver side storage area.
5/11/2026
Amanda C. VERIFIED CUSTOMER
Noah has been always nice these last two visits to the service center. He’s personable and professional. Thank you!!
5/10/2026
Phuong N. VERIFIED CUSTOMER
Friendly, good service.
5/9/2026
Kathleen S. VERIFIED CUSTOMER
I would have liked to have had the person I spoke with and expected to meet be there. I liked who I met when I arrived, but it was not who had been talking to me.
5/8/2026
Lisa C. VERIFIED CUSTOMER
I was not at all happy with my service at Genesis, which was very disappointing because the sales experience was quite good. I could not get a call back. I only got text’s despite texting back and saying I wasn’t happy with the text because they weren’t answering my questions. I was specifically asking a question about my charging cable and was told that I should just go to charging stations. After asking questions about the charging multiple times and multiple ways, it was explained to me how electricity works, and that was not helpful. Neither was suggesting that rather than charging at home after I had an electrician install an outlet that I should go to charging stations. I am extremely disappointed with the service and it did not at all reflect what I expected from Genesis.
5/8/2026
Stevens Creek. VERIFIED CUSTOMER
You’re very professional always communicate and upsetting what’s going on with the car,thanks for your service.
5/7/2026
Ricardo P. VERIFIED CUSTOMER
Noah was awesome, he was polite, very detailed about the service that would take place and a true professional.
5/1/2026
Eric O. VERIFIED CUSTOMER
Noah was great. Respectful very professional and communicative.
5/1/2026
He S. VERIFIED CUSTOMER
great experience
4/29/2026
Gael B. VERIFIED CUSTOMER
Great service advisor. Smooth communication and no technical issues.
4/29/2026
Cody J. VERIFIED CUSTOMER
Noah provided incredible service, I was so pleased. He is an amazing asset to your business. We really appreciated everything that he did for us and we will certainly return to Mt View Genesis for our future needs based on our experience. Thanks, Noah!
4/28/2026
Sravani K. VERIFIED CUSTOMER
5 out of 5, it was a great experience. We are very happy.
4/25/2026
Rhodney G. VERIFIED CUSTOMER
The Service Manager, Justin And Assistant Service, Manager, Noah took on our vehicle’s service needs. Sadly, we are one of many “dealer-less” Genesis owners who were abandoned … loosing either the Rocklin and/or the Roseville Genesis dealerships and the attached Genesis Service Centers. My husband and I appreciated Mt View’s professionalism and sensitivity to our plight— as we continue to navigate the Genesis no man’s land nightmare. We hope an interim plan is soon forthcoming. So, we again suggest Corporate reassess and re- assign the Roseville Dealership as a Genesis Service Center for us. << Please pass this on to them.
Thank you!! Monica and Rod
4/25/2026
Vendale W. VERIFIED CUSTOMER
Noah was extremely helpful and knowledgeable. He made the process as seamless as possible
4/25/2026
Ann F. VERIFIED CUSTOMER
Noah is fantastic!
4/25/2026
Brett W. VERIFIED CUSTOMER
Noah, once again was fabulous!
Great customer service.
10 out of 10
4/25/2026
Charles G. VERIFIED CUSTOMER
Noah is an EXCEPTIONAL employee..
He is extremely knowledgeable and user friendly
He has great people skills and is kind, professional and courteous
He get 100% Top Rating from me!
More people should follow his lead and amazing attitude