Noah was very accommodating and friendly. If possible, I would like to schedule future appointments with him as well. The rest of the staff was also friendly but Noah really went above and beyond for my service on person level as well as car.
2/17/2026
Young Doo. VERIFIED CUSTOMER
Thanks Noah! Appreciate your full support and care! I'm so grateful to have you!
2/17/2026
Karthik G. VERIFIED CUSTOMER
Noah did a great job to ensure things we're done to.the highest standards.
2/16/2026
Ashley G. VERIFIED CUSTOMER
Noah communicated well and did a good job of taking care of me and my car.
2/14/2026
Susan R. VERIFIED CUSTOMER
Noah tried very hard to figure out what was wrong with our GV70. Unfortunately, he was not able to find out so now, it is pushed out to our next appointment in April. There was also no loaner car for us since he could not find a diagnosis for our issue. We’re concerned that when we bring our SUV in April, it will still not be fixed as Noah stated that there is a shortage of mechanics everywhere. We hope the issue can be fixed before our warranty expires.
2/13/2026
Sharif M. VERIFIED CUSTOMER
I'm really happy being a Genesis owner, especially seeing the great prompt service and care by Genesis of Mountain. The way Noah has scheduled services, assured loaners and taken care of my car, reassures me that I will continue to be loyal Genesis fan years to come.
2/13/2026
Tae P. VERIFIED CUSTOMER
Noah is very patient to listen to his customer vey carefully and to provide satisfactory performance for the request made by his customer.
2/13/2026
Noel S. VERIFIED CUSTOMER
Service experience was top notched!
2/12/2026
Ira S. VERIFIED CUSTOMER
Great job. Done quickly.
2/12/2026
Janice C. VERIFIED CUSTOMER
When I came to pick up the car, there were black scratches and marks on the passenger-side hood above the front tire. It was not there before drop off—Noah and I verified this by comparing against the video taken at the initial drop off in the morning (in the system). Due to having paint protection film (PPF) on my Genesis, Noah was able to clean most of the black sticky residue though a small mark was left behind. If I did not have PPF, then scratches and marks would have been left behind—thus compromising the integrity of the paint. This is not ok and there should be better processes to prevent this from reoccurring as well as remedies should it happen again.
2/8/2026
Jamie D. VERIFIED CUSTOMER
I was satisfied with my service but I am extremely unhappy with my Genesis vehicle. This was my dream car, I spent my life savings to get it. 72,000 is a huge amount of money for me and to have a car be in the shop for nearly a month is not except able for me. I am selling this car as soon as I get it home and will NEVER buy another Genesis again. Hopefully it only has 3,000 miles and I can recover my investment.
2/8/2026
Yegor B. VERIFIED CUSTOMER
Noah did such a great job! I m just one happy customer????????
2/7/2026
Bonnie G. VERIFIED CUSTOMER
Noah was great! Knowledgeable, patient, and responsive. Driver delivering loaner and returning car was also great.
2/5/2026
Thomas G. VERIFIED CUSTOMER
I had a good very good experience with Noah. He understood the problem I came in to have fixed. He also reviewed the car history and pointed out a recent recall notice. In addition to the repair and recall, he also suggested doing the annual service to save me a second trip to Mountain View. I especially like that he kept me informed about the progress of the work.
2/3/2026
Ajay G. VERIFIED CUSTOMER
Great service
2/3/2026
Leah F. VERIFIED CUSTOMER
Noah is great
1/29/2026
Chinaar D. VERIFIED CUSTOMER
Thanks for the great service. Was very effective and efficient in getting me my car back the same day
1/27/2026
Dheeraj S. VERIFIED CUSTOMER
Noah was very good with communication and kept me up to date at every step. He also secured me a loaner on short notice. Overall I was satisfied with the service.
1/27/2026
David J. VERIFIED CUSTOMER
Our GV60 did not take a charge on Monday, and even without an appointment, Noah welcomed us and immediately took the vehicle in for service. He kept us updated throughout the process and did everything he could to ensure the car was ready by Friday so my wife could use it over the weekend.
Thank you for delivering truly first‑class service.
1/27/2026
Greg W. VERIFIED CUSTOMER
Very professional and knowledgeable.
Genesis needs to open more places like San Jose California and even Gilroy. it’s quite a distance to have to take your car.