I used the shuttle service to go to an appointment. I knew my car would take a long time to complete so I had the shuttle help me with this appointment. Once my appointment was complete I text through the automated system that I needed a shuttle. After no response for over 12 minutes I called the dealership no one answered in service department so receptionist took my message and said she would hand deliver it to Robert. 30 minutes go by and no response about being picked up by a shuttle. I left messages and no one ever got back to me nor was I picked up. I had to find a ride on my own back to the dealership. Robert did not take blame instead he said the shuttle driver said I had a ride. He told me he saw the message but the driver said I had a ride. I told him I reached out multiple times. Your responsibility is to contact me directly not take someone else’s word. It was like he didn’t think he was in the wrong since someone told him I was good. Never reached out to confirm. I am highly disappointed in the way I was treated.
2/19/2026
Sara T. VERIFIED CUSTOMER
Everything was done in a very timely manner. I did not have to wait long and was given a detailed form telling what they did. Was very pleased with the service
2/19/2026
Larry M. VERIFIED CUSTOMER
Thank you.
2/19/2026
Michael M. VERIFIED CUSTOMER
Thank You.
2/19/2026
Kenneth L. VERIFIED CUSTOMER
Service technician was great but it took months to get parts in. This takes away from ownership experience. Needs management attention.
2/18/2026
Tieh B. VERIFIED CUSTOMER
good service
2/18/2026
Ana H. VERIFIED CUSTOMER
Wonderful service. Paul was informative and very courteous. We are very impressed with the service. Thank you!
2/18/2026
Kevin W. VERIFIED CUSTOMER
As always, truly exceptional service
2/18/2026
Laurence H. VERIFIED CUSTOMER
Very good service.
2/18/2026
Velma O. VERIFIED CUSTOMER
I am satisfied! And pleased with the service I received
It was done in a timely manner.
2/18/2026
David C. VERIFIED CUSTOMER
Fez Zeca was warm and welcoming, everything we could have asked for in a service rep.
2/18/2026
Travis J. VERIFIED CUSTOMER
Great service
2/18/2026
Laura S. VERIFIED CUSTOMER
Fawaz was great through the whole experience. He explained everything very well and in terms I could understand. Thanks for a great experience!
2/18/2026
Christopher K. VERIFIED CUSTOMER
All good
2/18/2026
Anne Camden. VERIFIED CUSTOMER
Ernest was very friendly and did a great job keeping me up to the moment with where my mini van was in the repair process.
2/18/2026
Larry A. VERIFIED CUSTOMER
Excellent Service!!!
2/17/2026
Freida W. VERIFIED CUSTOMER
All good, although a little long wait due to influx of car owners needing work done also. Got car washed in addition and said I could come by anytime to replay at my convenience! NIce lady who worked with me—so kind and thoughtful!! Thanks so much!!!
2/17/2026
Ginger H. VERIFIED CUSTOMER
Paul was friendly and efficient.
2/17/2026
Kimberly F. VERIFIED CUSTOMER
I came in for brake pads and someone took it spin themselves to change the oil when I had the oil changed just 4 weeks ago. Not honest business. Then to say well I guess you’re getting a free oil change. I wasn’t looking for a free service, I was looking for honest business.