You should not have to wait an hour and 50 minutes to get an oil change and inspection when you have an appointment! We entered service at 1:45 pm and left at 3:40 and we had 2:00 appointment! Not acceptable to me. Also, we never knew who our advisor was til leaving cause Mike Thomas checked us in..
1/11/2026
Ralston H. VERIFIED CUSTOMER
Earnest is a great asset to the Toyota of Murfreesboro team!
1/11/2026
Andrew D. VERIFIED CUSTOMER
Service was fine, and Kandyse is great. But I am starting to have concerns about the reliability of this truck after discovering that a second significant warranty repair is required.
1/11/2026
Mary S. VERIFIED CUSTOMER
.
1/11/2026
Micah F. VERIFIED CUSTOMER
Took the car in, had somebody else pick it up for me. I got in the car same day, and the CarPlay doesn’t work. So I call the customer service department, the lady on the line transfers me to the mechanic who worked on it, I waited on hold for 10 minutes and he didn’t pick up the phone. So I call again, a differnt lady was able to get him on the phone within 2 minutes. Seems fishy. Well I waited all that time, and he says, “I don’t know how to do it, but what I will do is give you a call back when I can get a technician to explain it. Waited the whole day and never heard back. Worst experience I’ve had with a dealership, was very disappointed.
1/11/2026
Connor B. VERIFIED CUSTOMER
Great and friendly service.
1/11/2026
Cameron W. VERIFIED CUSTOMER
Marie was excellent to work with. She kept me informed amd made the entire experience very satisfactory
1/11/2026
Pahola D. VERIFIED CUSTOMER
I went to the dealership and report a noise in my back brakes and those brakes are new they changed on 12/11/25, after they checked they said that the noise came from the front brakes and I approved to replace I insisted to ask if they are 100% sure that it is the problem they said yes a 100% i spent the whole day at the dealership and this repair cost me $515 as soon as I got home I heard the noise again and I came back to the dealership and they said that they didn’t hear anything, I explain them that the noise is when the car is cold but after 30 min driving the noise only appeared intermittently, so i paid more that $500 and they didn’t solve my problem im very disappointed with them and im very frustrated with the situation, i need to someone responsible find the solution in my car
1/10/2026
Floyd W. VERIFIED CUSTOMER
I had my oil changed on January 9th and this morning I woke to
A puddle of oil in my driveway that’s never been there before. I have returned to this dealership this morning.
1/10/2026
William F. VERIFIED CUSTOMER
Quicker than I expected
1/10/2026
Mark M. VERIFIED CUSTOMER
Deandre was great. Needed a shuttle and didn’t get it so walked from
The avenue to Toyota.
1/10/2026
Michael M. VERIFIED CUSTOMER
Brittney always does a great job taking care of my service needs for my 2025 Tundra. She is my #1 go to service advisor.
1/10/2026
Cindy D. VERIFIED CUSTOMER
Awesome
1/10/2026
Frances G. VERIFIED CUSTOMER
Courteous and helpful...
1/10/2026
Lonette R. VERIFIED CUSTOMER
He was professional and courteous.
1/10/2026
Brock H. VERIFIED CUSTOMER
Marie was fantastic, excellent experience at this dealership
1/10/2026
Nageh R. VERIFIED CUSTOMER
It’s a great service and Fawaz is a great server
1/10/2026
Steve C. VERIFIED CUSTOMER
Brittney was super helpful, knowledgeable and professional. I appreciate the great service !
1/10/2026
John S. VERIFIED CUSTOMER
Jeromy was very competent and professional. I think he spotted a problem which might have caused a serious accident. I really appreciated his dedication.
1/10/2026
Saadi A. VERIFIED CUSTOMER
Fawaz Anbar was really friendly, 100 good service!!!