Marie is very professional and a pleasure to work with. She listens to ant concerns that I have with my vehicle and works to pinpoint abd address favorably. She is genuine and provides all the information that I need to make informed decisions about my vehicle's health.
4/26/2026
Kenneth H. VERIFIED CUSTOMER
I was great
4/26/2026
Laurie S. VERIFIED CUSTOMER
I had a list of four things I requested be addressed at my appointment. That didn’t happen. At checkout, I had to ask about 2 of the 4 things. One they tried to correct after I paid, but it didn’t work. The alarms/alerts when I get too close to an object from the front still don’t work. On the other issue, the service manager did drive with me but could not figure out the issue. Pretty disappointed overall. Now I have to go somewhere else to figure out why I’m having these two issues.
4/26/2026
Tyler C. VERIFIED CUSTOMER
I’ve had Fawaz multiple times and he always left me smiling and my Toyota happy.
4/26/2026
John C. VERIFIED CUSTOMER
None at this time.
4/25/2026
Helga A. VERIFIED CUSTOMER
Helga, I love your service; you keep me informed about the status of my vehicle.
4/25/2026
Melba P. VERIFIED CUSTOMER
Everyone nice
4/25/2026
Alita S. VERIFIED CUSTOMER
Marie's the best
4/25/2026
James F. VERIFIED CUSTOMER
Finished before expected
4/25/2026
Penny A. VERIFIED CUSTOMER
Alex was excellent!
4/25/2026
Makinsey H. VERIFIED CUSTOMER
Fawaz Anbar was very helpful and super kind. Definitely made my experience at Toyota memorable he even walked me out to my car when I came to pick it up that was a first for me and I got my car in 2022 and have brought it to the same dealership for regular oil changes. He even apologized for it taking longer even though I didn’t have an appointment scheduled which I thought was very nice. Fawaz was very genuine which is harder to come by in dealerships!
4/25/2026
Colette B. VERIFIED CUSTOMER
Servicing my car was I’m sure top notch, the only problem I had was my car had white spots left all over it from the complimentary car wash. When my car was ready I noticed it had been thru a car wash with little to any drying time. After leaving i noticed my car, the windows and any black trim had white spots all over it. I did call Samantha because I really didn’t know if the spots were due to a finishing rinse or wax left on my car but-she said they were water spots and my car probably didn’t get dried long enough. This hasn’t happened at any previous servicing appt’s and will be Leary about it the next time.
4/24/2026
Latasha A. VERIFIED CUSTOMER
Brittney was very nice, helpful, and professional. She provided the best service I have ever received at the Murfreesboro location.
4/24/2026
Estela C. VERIFIED CUSTOMER
Robert was very professional and helpful
4/24/2026
Matt C. VERIFIED CUSTOMER
Andrew was excellent in every way. Thanks!
4/24/2026
Wayne T. VERIFIED CUSTOMER
Everything was wonderful
4/24/2026
Patty K. VERIFIED CUSTOMER
Everyone who worked with me was so friendly!
4/24/2026
Micheal E. VERIFIED CUSTOMER
Excellent
4/24/2026
Robert W. VERIFIED CUSTOMER
I get great service whenever I bring my truck in for service.
4/23/2026
Shengfang L. VERIFIED CUSTOMER
I am writing to formally lodge a complaint regarding my 20,000-mile maintenance visit today. Following a tire rotation, my vehicle exhibited severe vibration and noise coming specifically from the front driver side—a clear indication of a mechanical failure.
Upon my return to the dealership, the service manager test-drove the vehicle and subsequently tightened the loose lug bolts. However, I am deeply concerned by the lack of professional accountability that followed. Despite performing the repair, the manager claimed he 'heard no noise' and refused to acknowledge the technician’s oversight.
To have a vehicle returned to a customer with unsecured wheels is a critical safety failure. To then be met with dismissal rather than a transparent apology is unacceptable. I expect a formal acknowledgment of this incident and a review of your service department's safety protocols. If you have any questions, you can reach me at ****-****-xxxx.