Toyota of Murfreesboro Auto Repair Service

John was pleasant and knowledgeable

DeAndre was super professional and the techs who worked on my vehicle were top notch. Thank you all!

Fawaz was a great rep and helped me pick the care package that suited my needs. Will request his help for future services.

Brittney did a great job at keeping me informed through the entire process!

Fawaz is very helpful he is great at communication and very skilled he is very nice and makes sure you are satisfied thank you

Andrew was wonderful. He was training and still handle everything!

Everything went great great service

Dear ****, I spoke with you briefly today but was unable to fully explain the situation before I had to leave to pick my daughter up at 1pm. I am writing to express my disappointment with the service experience I had at your dealership this morning. I brought my vehicle in for a routine 10,000-mile service and oil change. When I arrived, I was told the service would take approximately one hour. Later, I was advised that an alignment was recommended, which would require an additional 45 minutes. Based on those estimates, I expected to be at the dealership for less than two hours, which was realistic and well within the time I had allotted myself for the appointment. Instead, I waited a total of almost 4 hours before my vehicle was completed. My primary concern is the lack of respect for customers’ time. The purpose of scheduling an appointment is to allow both the customer and the dealership to plan accordingly. When a routine service takes nearly four hours despite having a prescheduled appointment, it creates significant inconvenience and disruption. Many customers depend on their vehicles for work, family obligations, and other commitments, and unexpected delays of this magnitude are unacceptable. As I said earlier, in addition to taking time away from work for this appointment, I also needed to pick my daughter up at 1pm today and was late doing so due to these delays. Unfortunately, this is not an isolated incident, and perhaps why I am so frustrated today. My husband and I have experienced service-related issues with your dealership multiple times in the past, including a previous vehicle’s audio-visual center console repair that was returned to us not resolved. Another issue was repeated service visits for our previous vehicle’s start-stop system malfunction (which caused the vehicle to break down in the middle of the roadway three times) that your team could not find a cause of, nor fix, simply offering to change the battery each time. This ultimately lead to us getting a new car as the previous car became so unreliable. We also recently brought in our new 2025 Highlander due to an unexplained rattling noise. Your staff kept and drove the car for an entire day without finding a cause. My husband had to later return with it and ride with a technician for them to figure out it was a loose roof rail. These repeated experiences have diminished my confidence in the level of service and communication provided, as well used up significant time spent dealing with unfixed problems. I am sharing this feedback because I believe there is substantial room for improvement in scheduling accuracy, customer service, and communication. At a minimum, customers should receive realistic time estimates for appointments and proactive updates when delays occur. And when problems do arise with their vehicle, they should be confident in your service department’s ability to fix the issue. I hope you will take these concerns seriously and use them as an opportunity to improve the customer experience going forward. I am hopeful each time I return for an improved experience, however I have yet found that to be the case. Sincerely, Courtney Wilder ****-****-xxxx

If Andrew isn’t already in a leadership position. He should be.

Devarius communicated well about and during the process and was very polite.

The service is good.

I was about a hour and half from home and was a drop in without an appointment. Paul's caring and professionalism put me at ease to get my Tacoma checked out and back on the road home.

Neal went out of his way in helping me today. His effort was appreciated and I will come back for service to support him and the dealership

Good experience... quick efficient service.

Best service we see

Brittney was patient with me, with it being my first time at the Murfreesboro service center. I plan to switch my service here from Franklin going forward.

Paul is the most competent and pleasant service member I've had since I've been coming to Toyota, which had been many, many years.

Everyone was extremely helpful. Samantha my service person was great.

Excellent services

Ken Borden was very courteous and professional!!! We will request him in the future!