Toyota of Murfreesboro Auto Repair Service

The job was well done in a timely manner. Thank you ????

John was awesome

Thanks for reaching out

Chris was very helpful when I had to bring my Toyota in for service. He was very polite and kept me updated on what was going on with my car

I feel like the technician did not take time to find the hole in my tire. My tire was completely flat when I woke up. I put air in tire so I could make it there. I was told we cannot find anything wrong with tire from the c service advisor Samantha. A tire does not go flat unless something is wrong. I saw screw in tire the day before. I assumed it came out. I had to take my car somewhere else today because the tire light was on. They found a small hole in the tire.

Truck has had an engine warranty issue that took years to replace and now a function of the camera failed with only 53K miles. I was told warranty is over. Looks like I bought a lemon. Probably time to check with an attorney on what constitutes a lemon for recourse.

I have always gotten great service at Toyota. I have no complaints. Every person I’ve dealt with treats me with respect and courtesy.

Chris was amazing. He made sure I got great and speedy service. I was going to buy tires from Costco, but he showed me why I should buy them from Toyota. I felt a lot safer on the way home with my new tires!

She was prompt getting me in and out while I had a pair of toddlers with me.

The alert is still there. They did not clear the issue. Also, I do not appreciate being told the maintenance now issue is valid when the window sticker and past service clearly says it is not. Basically I wasted 4 hours of my day and the issue remains

The service provided today was top notch. Catherine & Jason Hardy

I would like to express my concern regarding the customer service I received from Samantha Goodbread. Unfortunately, my experience was very disappointing. While she maintained a polite tone on the surface, her attitude came across as dismissive and unprofessional, which made me feel undervalued as a customer. I have always appreciated the relationship and business I have established with this dealership, and that is the primary reason I have continued to do business here. However, if it were not for that relationship, I would have seriously considered taking my business elsewhere because of this interaction. Customer service plays a significant role in where customers choose to spend their money. As a result of this experience, I will be sharing my concerns with friends and family when discussing dealership recommendations. I believe Samantha would benefit from additional customer service training to help improve interactions with customers. Alternatively, consideration should be given to placing her in a role with less direct customer contact if this behavior continues. I hope this feedback is received in the spirit intended—as an opportunity to improve the customer experience and maintain the strong reputation of the dealership.

Chris Popin was awesome. He explained everything to me. Gave me prices for tires and explained to me. Took the time to explain to me what some of the wording meant. Awesome.

Very knowledgeable and kind, provided multiple service e options.

Very thorough and now feel like I have a new car. Shuttle service was great

Specifically told them not to rotate my tires, even though it was included. The notes also specifically said do not rotate tires. They rotated my tires. I was told “Oh, it’ll be fine” and then proceeded to offer to put the tires back “how they were originally”.. But I had already been waiting for an hour and didn’t have time to wait around any longer, so I had to unfortunately leave it. The price I received, on my inspection report totaled $136 and some change. I was charged $140 and some change. No explantation or forewarning given. This dealership service department used to be amazing, but it has certainly gone down hill in positive experiences.. And I have been coming here exclusively since 2020.

Kandyse was awesome, very polite and and brief with what was done with my vehicle. Also was very kind in lending me a charger for my phone.

Cole provided great service to me when I brought my car in for an oil change. The communication was seamless and I would be happy to work with him again!

Always take my vehicle to Murfreesboro Toyota never a problem.

I like the truth about what you’re going to do and the price. Before I sign in.