Westside Toyota Auto Repair Service

Worked with me on some inappropriate pricing to make it fair for both parties.

The best service

Took a littke longer, she knew I wanted to finish it today and that happened

X

Excellent service!

Excellent customer service from this young man. 5/5 stars.

Great service department

Excellent Service!!

I dropped my car off for an oil change on Saturday. After I returned home I noticed something was missing from my car. I have Christmas lights on my car that run from the outlet in the back out the rear passenger windows. In order to keep wind and rain out without crushing the cord I have a foam piece closed in the window. For some reason this foam piece was removed. I called to ask if I could come back to pick up the piece or what happened to it and nobody called back. I spoke to someone in the service department who sent me to a persons voicemail and I never got a call back. Overall this isn’t a huge issue because the replacement piece is around $10 and easy to install but the issue is that there was no reason for them to remove it or to have touched it at all. If they felt the need to remove it they could have at least put it in my car instead of throwing it out or whatever they did with it. The person I spoke to before she sent me to a voicemail told me the foam strip probably just fell off, but that’s not possible. The only way it would have came off is if someone opened the window and removed it. I’m just disappointed and frustrated by this experience. I don’t know why someone was messing with the window but even if they did it wouldn’t have been a big deal if they would have just replaced the piece or at least gave it to me when I picked up my car.

I was completely dissatisfied with the service of my vehicle and the lack of communication regarding the status. I had to call five times to find out when my vehicle would be ready for pick up. I left VM’s for KJ and Rick Vega that went unanswered. Subsequently, I found out that KJ wasn’t even working today, but Rick was. My appointment was at 9:00 am. I received a text at 4:05 that the part needed wasn’t going to arrive until Monday. That is no way to treat a long time customer. As far as I’m concerned, Westside Toyota’s reputation was damaged today and I’ll think twice about using your service in the future.

It would be nice not to have to remind on every call and every appointment that i purchased the extended services. I get misinformation because it’s not clear on my account. Examples: staff communication about charges that are covered, being told i don’t need an oil change and then hearing one was done because it was covered. It’s not clear and it’s frustrating to have to constantly remind when it should be posted clearly in my account your staff to see.

After having maintenance check and rear brake lines changed due to recall, I brought the car home in five hours later go in the garage and I hear this loud motor type noise coming from underneath the bed by the rear wheels of the truck. After owning the truck for a year, I’ve never heard that before. I recorded the noise and had to bring the truck back to the dealer. They could not explain it but thoroughly check the truck over and could not find anything. they were as helpful as could be and I appreciated that.

Only complaint is that it is hard to call the Service Advisor to check on the status of my vehicle in service. I didn’t get a call from my advisor for quite a while and tried to call him. Got a voicemail, then it was an hour or so until he called back. From the dealership standpoint, I think Westside is pushing ‘flushes” a little too hard. Seems they want to “flush” my wallet of money!

Thank you Allgood, you were very pleasant and helpful! Thank you for your work!!! Can’t wait to come back for next service!

Kenric was great and the service was excellent

Aaron was personable and attentive .

Kenric was so kind and helpful with helping me with my warranty work, I really appreciated it! He also gave me recommendations for further maintenance. The previous person did not tell me the work was still under warranty. I look forward to working with him again!

Aaron was kind, honest, easy to talk to, and efficient. I was in and out like he said in about 1.5 hrs. He understood my time concern and answered my questions.

As always, my expectations at Westside Toyota were met. The service was completed in a timely manner and service personnel were friendly and thorough.

It is amazing that a simple pre-scheduled oil change took a full two hours with zero updates. As a result of this experience I am considering taking my business elsewhere.