It was refreshing to have a service manager who cared and addressed my concerns.
12/11/2025
Dawn R. VERIFIED CUSTOMER
I was so relieved that Adrianna was assigned to my case. My battery died and I had to have it towed to Westside Toyota. Adrianna called me first thing the next morning, mentioned that she was glad to be working with me again and delivered on her promise to get things sorted as quickly as possible. Please make certain to have the dealership manager recognize her as a valued staff member. Adrianna has a great sense of customer service, managed my first tow, etc like a seasoned pro and always ensured that I knew that I was a priority. At the end of the day...that kind of service is what keeps me coming back to Westside Toyota.
12/11/2025
Jacqulynn B. VERIFIED CUSTOMER
Wasn't told how long service apt would be and had other appointments that I couldt stay for wheel alainment.
12/11/2025
Rowena R. VERIFIED CUSTOMER
She was completely professional and knowledgeable. Service with a smile.
12/11/2025
Nick L. VERIFIED CUSTOMER
Adrianna made my visit so much better! Professional and understanding, really went out of her way to make sure I was happy with what was done. Thank you!
12/11/2025
Drew P. VERIFIED CUSTOMER
Adrianna was terrific: professional, diligent, caring and knowledgeable. She is definitely a keeper! A plus!
12/11/2025
Cathy K. VERIFIED CUSTOMER
Aaron went above and beyond for me. Im 75 years old and I drive from.Amherst to Westside for service even tho Premiere is less than a mile from my home. There was a misunderstanding about how long I would be there for apt. When I initially set it up. Aaron went out of his way to get me a loaner so I wouldn't have to sit there all day. As I told him, its THIS kind of thing that makes my 45 min. drive there,worth it. But also we trust your servicemen to do the job right! Even tho convenient to my home, Premiere has fallen way short at the service end so we feel our drive to Westside is worth the trip. Aaron was very kind and considerate and it was very much appreciated!
12/11/2025
Roman H. VERIFIED CUSTOMER
Fast and efficient service.
12/11/2025
Jignesh P. VERIFIED CUSTOMER
Customer service is very helpful
12/8/2025
Steve K. VERIFIED CUSTOMER
I appreciate Steven’s production of the service summary video, visually showing and narrating the inspirations and services performed. I also appreciate his final comments thanking me for my business and for choosing Westside Toyota.
12/7/2025
Victoria C. VERIFIED CUSTOMER
Steven was very helpful and friendly.
12/7/2025
Richard M. VERIFIED CUSTOMER
Another positive experience
12/6/2025
Barbara S. VERIFIED CUSTOMER
I strongly recommend any car owner who needs their car serviced like I did to go to West Side Toyota and see Aaron Trainor and his fellow employees to do a professional and efficient job in having your car serviced as they did my car which I was well pleased as you will too I guarantee that.
12/6/2025
Richard S. VERIFIED CUSTOMER
Quick and high quality service, with competent advisors and technicians.
12/6/2025
Matthew M. VERIFIED CUSTOMER
I was completely satisfied with the service. Everyone involved did a good job.
12/6/2025
Hanna S. VERIFIED CUSTOMER
always amazing service!!! give everyone a raise !!!
12/6/2025
Robert G. VERIFIED CUSTOMER
Service department was prompt and polite. As busy as they were they moved things along. Also I had questions about window visors and the parts department confirmed my suspicions about function once installed.
12/6/2025
Joyce A. VERIFIED CUSTOMER
Aaron was very good at keeping me informed about what was needed. Was one of best techs that I have had at dealershp.
12/6/2025
Benjamin M. VERIFIED CUSTOMER
Friendly and efficient service, good value
12/6/2025
Ann H. VERIFIED CUSTOMER
I have to bring the car back to resolve an issue: the tire pressure indicator is on and the display isn’t. Though I understand these things happen, and they did check my pressure yesterday, it’s never good when you have to come back, particularly since the service visit was pricey this time.