Went above and beyond to get my car done as quickly as possible, despite having a miscommunication when I made my appointment.
1/9/2026
Matthew D. VERIFIED CUSTOMER
Car had new scratches upon pick up that were not disclosed to me. Steve checked out the car and will be ordering new parts to replace the two scratched panels. I will gladly give a positive response to this survey once the repairs are completed. Other than that, thank you for replacing the battery.
1/9/2026
Stephanie K. VERIFIED CUSTOMER
Selena is the best! She is the reason I come there!
1/8/2026
Elizabeth R. VERIFIED CUSTOMER
I only want Steve as my service advisor. He is the best!
1/8/2026
John O. VERIFIED CUSTOMER
Fast reliable service.
1/8/2026
Michael J. VERIFIED CUSTOMER
I thought when I bought my car and paid for the certified maintenance plan it would give me discounts on services and free oil changes or at least that is what I was told. I haven't been offered anything or any discounts. It doesn't seem it was explained well or wasn't completely honest.
1/8/2026
Elizabeth C. VERIFIED CUSTOMER
Aaron Taylor and the staff in the service department are great, friendly and efficient!
1/8/2026
Georgeta B. VERIFIED CUSTOMER
I am very unhappy with the customer service. I am sorry, I don’t have the name of the representative who “helped “ me. He gave me the papers. I think he could explain a little bit about what services were done, as I remember from other times, but maybe the policy was changed. Then, he said I am going to bring your car. He came back, went to the office from the back, back to the reception desk, not a word! I asked, where is my car? Someone will bring it to you!!! If you don’t wash the car, don’t write down complimentary car wash performed!
1/8/2026
James L. VERIFIED CUSTOMER
Null
1/8/2026
Michael M. VERIFIED CUSTOMER
Aaron was awesome. Took care of me right when I walked in. Gave me options and helped me come to a good resolution to keep my car safe. I appreciate his hard work and will be confident to come back when I need further assistance.
1/8/2026
Kevin M. VERIFIED CUSTOMER
Very professional, knowledgeable and caring service. Impressive!
1/8/2026
Michael A. VERIFIED CUSTOMER
He was great. Knowledge and informative
1/8/2026
Glen C. VERIFIED CUSTOMER
KJ was a pleasure to work with. Attentive, polite, and professional. This was my first service at Westside and I was impressed. I look forward to having any future service at your dealership. My wife will be purchasing a new car this year and we will come see you when we’re ready.
1/7/2026
Linda L. VERIFIED CUSTOMER
I’m always pleased how I’m treated at your dealership
1/7/2026
Deborah S. VERIFIED CUSTOMER
Good job
1/6/2026
Michael M. VERIFIED CUSTOMER
Kenric was very good. He listened to me and got a manager.
However, I’m still not pleased that I had to pay for the front emblem replacement. I just replaced one for almost $400:a few months ago at Westside I think it wasn’t attached securely, I don’t believe someone stole it. And I don’t think my bumper hitting a snow drift forced it to fall off.
But I wanted it fixed. And I have no proof that I didn’t cause it. So I paid for it. There was no labor charge. I appreciate that.
1/6/2026
Dan M. VERIFIED CUSTOMER
The staff was nice and very informative on my maintenance needs.
1/6/2026
Abdula A. VERIFIED CUSTOMER
You guys charge way too much for an oil change.
1/6/2026
Penny P. VERIFIED CUSTOMER
Kenric was very helpful answering my questions concerning whether or not i should consider realignment. He was very helpful in general going throughout. I appreciate that he did not appear rushed and made the process pleasant.
1/4/2026
Victoria K. VERIFIED CUSTOMER
Superior service today. Thank you. Kenric was amazing and on top of his job. I don't know the ladies names that were working they were VERY good as well.