They were busy but communicated and gave good service
3/31/2026
Elaine B. VERIFIED CUSTOMER
I enjoyed working with Adrianna Anderson. Enjoy the personalized attention given @ Westside. Car was returned in great condition.
Hopefully you will send a survey NOT connected with Google or Facebook. They are not good for me. I will gladly talk to someone if easy survey is not sent.
3/31/2026
Lois G. VERIFIED CUSTOMER
Great job. Aaron helped me find my extra key fob. Located it under passenger seat. Made my day.
3/31/2026
Elliott A. VERIFIED CUSTOMER
Scheduling was easy. Dropping off my suv was easy. Waiting and pick up area were clean. I dod NOT like that people were talking on their phone's speaker phone in waiting area.
3/31/2026
Michele M. VERIFIED CUSTOMER
Waited forever to get in for my urgent recall and dropped my car off for my appointment today only to find out after I got home that they didn’t have the parts to do the urgent recall repair. I lost most of my day and this also seriously inconvenienced my brother that had to pick me up and take me home. A simple check to ensure parts I was told were in and a phone call to reschedule would’ve alleviated the situation. In addition, I was told they didn’t have wash my car which is the least they could have done and they didn’t even do that. I’m very unhappy about the complete lack of respect for my time. I’m a long-time customer and considering finding a new dealership based on the lack of empathy or some offer of goodwill considering the situation.
3/31/2026
Patricia F. VERIFIED CUSTOMER
Did not agree with price of service
but Steve reviewed it and price was adjusted to my satisfaction
3/31/2026
Mary G. VERIFIED CUSTOMER
Jonny and Cole were were very pleasant and kind
3/31/2026
Karen C. VERIFIED CUSTOMER
Friendly and provided information I needed
3/30/2026
Joan D. VERIFIED CUSTOMER
MrGoodwell kept me informed on the progress of the service. I do appreciate his conscientious concern and willingness to assure me as he explained a technical issue. I truly felt like I was in a place of a successful business.
3/29/2026
Megan L. VERIFIED CUSTOMER
I will recommend everyone stay away from your terrible service. Almost six hundred for an oil change and a key replacement. You're a bunch of criminals. I have purchased two cars from you and this is how you treat a loyal customer! That was the last time my family will set door in those doors.
3/28/2026
Brent H. VERIFIED CUSTOMER
I was very pleased with the customer service and the work performed on my car.
3/28/2026
James C. VERIFIED CUSTOMER
He did a great job and took my issues seriously.
3/28/2026
Mauricio R. VERIFIED CUSTOMER
Waiting time was 4-5 hours
3/28/2026
Sheldon K. VERIFIED CUSTOMER
Simple and easy
3/28/2026
Susan H. VERIFIED CUSTOMER
Completed in a timely manner. Everyone is pleasant
3/28/2026
Daniel R. VERIFIED CUSTOMER
Sam did a great job but the software fix for the recall took exceptionally long.
Thank you.
3/28/2026
Thomas W. VERIFIED CUSTOMER
Samantha was amazing and she was the best considering the circumstances! The fact that Toyota told the service tech he needed to compare the whistle sound my 2024 Corolla made with another same model Corolla seems like a cop out to me!
3/28/2026
Mark S. VERIFIED CUSTOMER
Adrianna Anderson is a charming professional
3/28/2026
Jeffrey K. VERIFIED CUSTOMER
Always a great experience at Westside toyota! Even purchased a new vehicle.