Westside Toyota Auto Repair Service

Excellent and courteous staff! Selena did a great job as always.

Selena and Nick were both great. But after spending over $6000 my car still isn’t fixed

Just got this car,not trading it on

Very helpful and responsive!

Selena was very professional and helpful???? , I am disappointed that my hood was left open, and I notice it until I got on the highway and my truck started to beep,this was very unsafe and lack of inspection before my truck left the shop

My service writer was pleasent and knowledgeable a great asset to your service department everything was done that needed to be done on my 2025 Toyota Camry Hybrid. A great dealership for service will continue to lease my car from Westside Toyota.

No additional feedback

I noticed that the form said that I did not consent to a tire pressure check on my spare… I would have done so if I had been asked. Not a big deal, but please do so in the future.

Thank you for your kindness, and professionalism. Both are very much appreciated.

Adriana was very helpful n proactive. Excellent customer service

I don’t like that you charge a 3% fee for credit cards. I don’t like using my debit card. A company as large as Five Star Automotive should not have to charge that fee. You also tried to cancel my appointment the day before. I got a call that you were overbooked and that you would not be able to take my vehicle for service. You ended up keeping my appointment because I said I would drop it off until the next day. Despite this, I still got a message within 2 hours of dropping off that my car was done. I question myself every time I bring my car here.

Mr.Allgood, he wasvery professional, courteous, covered all questions on my vehicle brakes,rotation, told me and show me alignment was out out range, explained , very detailed. Thank you, Mr. D.

Thank you so much for the excellent service on my vehicle. Communication was clear, and the service was done within the expected timeframe and everything is running smoothly again!

Selena did a great job.

Outstanding service- thank you Aaron!

Adrianna kept me informed about my vehicle throughout the process and was clear in helping me decide what was necessary to repair and what may not have been. The payment process was upfront and easy.

My car was in the shop for a week and a half. Every time I was told I'd get an update in "a couple days," I needed to call on the third day to see what was going on. Adrianna was very helpful, but I wish I didn't have to reach out myself to see where my car was. Overall, I'm satisfied with my service, just not 100% satisfied.

Overall, I am mostly satisfied with the service we just received. I just wanted to make a couple of suggestions: I really appreciated getting the video from the mechanic, but it wouldn't play on my phone. It buffered a few seconds in and got hung up. I also couldn't hear what he was saying. I called customer service (3:52pm) and that rep sent it as an email. I was able to watch it, but the audio was still difficult to hear. I approved the additional charges on the phone with that particular rep, but I didn't receive any kind of confirmation (either text or email). I called later (5:17) to see if the car was being worked on because I didn't get any status updates and that rep said everything was done and I could pick up our car. She didn't say anything about your office being closed and my husband thought he had seen a sign on the door that said you were open until 7pm (but that may have been for the showroom). We went to pick it up and luckily there was a mechanic who helped us and another customer get our cars. I think there was just a gap in communication between the customer service line and the actual people onsite. The experience was just a little haphazard. Just wanted to give you some feedback in case you weren't aware.

Selena took care of handling all aspects of the service today on my Rav4. Your service department continues to impress with their attention to customer service. Thank you!

Service Advisor was very helpful and knowledgeable. He was professional from start to finish. I will definitely be back .