Zee went above and beyond to assist me with everything I needed. Her customer service was amazing.
2/12/2026
Natalie S. VERIFIED CUSTOMER
Lorenzo went the extra mile for me today even though the service department was nearing time to close.I really appreciated his friendly but professional demeanor as well as his patience. Also, my car had been washed and cleaned. Five star service all around!
2/12/2026
Charmaine W. VERIFIED CUSTOMER
It will not start nor unlock. We couldn’t get it to unlock at the dealership. I’m waiting to calm down before calling and listening to excuses on how all you did was change my oil which shouldn’t have caused an issue again after I parked the car at home! It’s because of circumstances like-so that customers like myself write poor reviews reflecting service, recalls, appointments, follow ups, customer service and repairs. We come in for one basic and minor service to readjust our attitude for a let down of confusion, pointing the blame, lack of accountability or cluelessness. Before you know it you’re always at the dealership and you no longer want what was supposed to be a new car. The dealership takes full advantage of profiting from the warranty at the customer’s disadvantage of time, lack of transportation and hassle if not stress. I’m a seizure patient and I have to be cautious of how I approach this issue emotionally.
2/11/2026
Cynithia M. VERIFIED CUSTOMER
Always helpful and kind
2/11/2026
Lacreasha B. VERIFIED CUSTOMER
Lorenzo was excellent and very helpful throughout my service!
2/11/2026
Darin L. VERIFIED CUSTOMER
Good job thanks
2/11/2026
Latonya C. VERIFIED CUSTOMER
No I was not satisfied.. I have been going here for years and I’ve never experienced what I have today. Once handed my receipt, it was not gone over. I don’t know what is going on with my car bc the inspection was not talked through with me. I don’t know what percentage the tires are or how much windshield wiper fluid I had or what condition the wiper blades were in. We weren’t even walked to the cars! I bought not 1 but 2 cars in today for service and that’s the poor service we received! Nothing was said but have a nice day! That’s not what I’m used to when I get my car serviced at Kia.
2/11/2026
David P. VERIFIED CUSTOMER
Experience and service was professional and complete as usual. Thank you
2/10/2026
Jacob M. VERIFIED CUSTOMER
Stop talking to customers in automotive verbiage. The everyday person doesn't understand. If a person is in need a tune up, just say "Needs tune up" instead of using a whole bunch of technical terms they don't understand.
2/10/2026
Kenneth P. VERIFIED CUSTOMER
I asked for just and oil change and your service department rotated my tires. I have uneven wear on my tires had them in the positions I wanted them.
2/10/2026
Derek P. VERIFIED CUSTOMER
He was professional and nice.
2/10/2026
Kelvin L. VERIFIED CUSTOMER
Thank you it was awesome very professional iam please with my car thanks again kia savannah I will be doing business again ????
2/8/2026
Bryant S. VERIFIED CUSTOMER
I made an appointment online. When I picked up my car I got chewed out by the guy behind the desk for just dropping it off and how short staffed you are on Saturdays. I told him I did have an appointment and he argues with me. Not very good customer service. I don't think I'll keep bringing my car to you when the oil changes I pre purchased are up.
2/8/2026
Jerry C. VERIFIED CUSTOMER
Reason I give no is I was promised 5 free oil changes and had to pay 63 dollars this time around anyway don't promise something you can't provide
2/8/2026
Patrice B. VERIFIED CUSTOMER
I liked the way pictures were sent to my phone showing me any additional problems with my car and the price to get those problems fixed. Lorenzo explained in detail where I could understand.
2/7/2026
Matt M. VERIFIED CUSTOMER
Service advisor was great. However, the rest of my experience today left a bad taste in my mouth. I did not appreciate being bombarded with an email, phone call, text message and personal sales pitch to try and trade in my car while it was being serviced today. It was borderline harassment honestly. I expect better from your team on the next visit. If you would like to discuss my experience in greater detail please feel free to reach out.
2/7/2026
Andrea G. VERIFIED CUSTOMER
I made my appointment for 1:30 pm. But I received a message for me to confirm I’ll be there at 10am (I still have that message) so I was there 10 min. before 10am as you requested. I checked in and even if I have the appointment and the text confirming that they took my car after 1pm. I explained I had to wait there because I wasn’t able to come back later. but all those facts didn’t make any difference. I was offered nothing for the inconvenience or received any extra care for my car. They gave me my car “ready” at 2pm. It was my first time at Kia and bought this Kia not so long ago and wanted to see the service, check a recall and request a check up to see if I needed anything else. I understand it’s not a new car and maybe not worth of your attention but this was really disappointing.
I experience amazing customer service when I take to service my other car and maybe that’s why in the comparison Kia is sooo far away. I hope that change in the future.
2/7/2026
Justin M. VERIFIED CUSTOMER
Thank you Kia and great job Lorenzo. Thanks for everything.