We were given an estimated to have an oil filter housing change. Estimate was for $93 and some change. we made an appointment to have it done. My daughter drive an hour for the appt and was told cost would be $350.00 and possibly another 300 to diagnose further. IAt that point I talked to the person and told them we received the estimate, he said they quoted it wrong and the price of 350 is what it would be. I told her to leave. Absolutely poor service and poor way to handle a quote that was given to us. This all happened today 03/03/26
3/3/2026
Donna C. VERIFIED CUSTOMER
Repaired as promised
3/3/2026
Lianna M. VERIFIED CUSTOMER
I was at the dealership for an hour waiting on the shuttle, and was originally given a 2 hour estimate. That turned into 6 hours, which is fine and I do appreciate the ride in the shuttle but the driver was on his phone on both trips.
The new building is nice but it smelled bad and the staff was flustered and everything seemed to be a major issue. My car wasn’t cleaned during the service, which came standard with my last dealer.
Overall, I’ve been less than impressed by every visit to this dealership and in the future, it might affect whether I buy another KIA. This dealership always leaves me feeling MEH.
3/3/2026
Brittany D. VERIFIED CUSTOMER
After a nightmare with the service department at another Kia dealership with my last Carnival causing me to have to trade in for the one I have now, a straightforward and efficient service was appreciated more than I can say.
3/3/2026
Dianna A. VERIFIED CUSTOMER
Loving the renovated building. Customer service was also supreme. And, Scuba and Darren are always approachable.
3/3/2026
James C. VERIFIED CUSTOMER
No comment
3/1/2026
Brittany D. VERIFIED CUSTOMER
Great service
2/28/2026
Edward J. VERIFIED CUSTOMER
OK great
2/28/2026
George H. VERIFIED CUSTOMER
Thank you for your service, Mr. Lorenzo Mitchell
2/28/2026
Joseph M. VERIFIED CUSTOMER
You took up too much of my time today. I should have been in and out in 1 hr rather than 2hr and 20 minutes. This upset me because I was on a deadline to get some work projects completed.
2/28/2026
Michael S. VERIFIED CUSTOMER
I fail to understand why I have to come in twice for the same issue. Not sure why they didn’t order the needed parts when they heard I needed parts as the letter had fallen off. I brought the car in and later told they had to order the parts. Now I need to bring the car in again for the same problem.
2/27/2026
Wilbert L. VERIFIED CUSTOMER
Their services was not completed as stated. My car was at the service department from 6am until 4:30 pm. Just for a oil change service and tire rotation as well for a recall. The tires wasn't rotated and their was no information about the oil change for when the next one was needed. Very poor service today. The only thing that was done above expectation in which they caused but they came and pick me up after the shuttle had stopped. I will have take my car back tomorrow to make sure that whatever was done to my car has been properly done with paperwork to follow. I paid $164 dollars to have had poor services.
2/27/2026
Andrew S. VERIFIED CUSTOMER
Staff was great. Everyone friendly. Job well done
2/26/2026
Britney P. VERIFIED CUSTOMER
Pat and his team in the service department are always fast and professional!
2/26/2026
Jorge J. VERIFIED CUSTOMER
Service was done in a timely manner. Costumer service was very good. Communication was great . New building is stunning.
2/25/2026
Farhad K. VERIFIED CUSTOMER
I am very happy with the service department at Kia country of Savannah. The staff are very knowledgeable and respectful and they answer any questions that I have, for that I'm grateful!
2/25/2026
Michelle S. VERIFIED CUSTOMER
Great service! Highly recommend. Very communicative.
2/25/2026
Michael G. VERIFIED CUSTOMER
I was very satisfied with Imani and the gentleman that drove the shuttle. Great guys!l
But I was very dissatisfied with the fact that I had made an appointment to bring my 2024 Teluride in for the trim recall and no one told me that there is a national back order on the parts. So this was not performed on my vehicle. Now, I have to bring it back in. I would have appreciated better communication about this. I am still VERY concerned that this part may fly off my car and hit another driver and cause a wreck. Not cool KIA
2/25/2026
Margaret C. VERIFIED CUSTOMER
Thank you for a job well done! I love your new building ????