Put March inspection sticker on 2016 Highlander where current window sticker was April. Had to return and get Scot B to get this fixed. Also, notified by text at 2:55pm car would be ready in 15-20 minutes. Not done till 3:55 pm. Have come to expect long waits but after be notified car nearly done this was disappointing. Have purchased 4 cars from Laurel in past 15 years, but after today I may go else where for next car.
3/16/2026
Sheila A. VERIFIED CUSTOMER
N/a
3/14/2026
James W. VERIFIED CUSTOMER
N/,a
3/13/2026
John P. VERIFIED CUSTOMER
For a tire rotation one hour and thirty minutes is to long. The other thing is when the car was finished. It sat out in the parking lot until I had to go up to the counter. Your service department should go into the service waiting area and acknowledge that the car is finished. I do believe I got an email but if you don’t have your phone and I was on silent, I did not see a text. My suggestion would be to try to expedite oil changes and tire rotations on a faster basis.
3/13/2026
Sally K. VERIFIED CUSTOMER
My car was taken right away and they did a great job. They told me everything thay was doing and I didnt wait long. Everyone was really nice to me.
3/12/2026
Dorothy P. VERIFIED CUSTOMER
Just an oil change and swapping out winter tires today. Always professional and friendly!
3/11/2026
Brent P. VERIFIED CUSTOMER
Thanks
3/11/2026
Pamela S. VERIFIED CUSTOMER
Quick and friendly service. Thank you.
3/9/2026
Louis V. VERIFIED CUSTOMER
Jamie was more than happy to help with all my questions and to make sure I was satisfied with what I had done with my 2022 Rav.. thank you all
3/9/2026
Edward M. VERIFIED CUSTOMER
Good job and well taken care of
3/8/2026
Cindy S. VERIFIED CUSTOMER
Matt is awesome! Takes great care of me and my car!
3/6/2026
Karl R. VERIFIED CUSTOMER
Jamie is an excellent represented of your organization. She is part of the reason I bought my current truck from Laurel Toyota.
3/6/2026
James C. VERIFIED CUSTOMER
Always GREAT & RELIABLE service from Laurel!
3/5/2026
Larry B. VERIFIED CUSTOMER
All went well. Very happy with the service.
3/5/2026
Donald R. VERIFIED CUSTOMER
Thank you
3/4/2026
Gene B. VERIFIED CUSTOMER
Great people to work with
3/4/2026
Robert G. VERIFIED CUSTOMER
As always there, everyone is top notch at their job and very friendly.
3/4/2026
Darlene M. VERIFIED CUSTOMER
Very professional and courteous.
3/4/2026
Shawna G. VERIFIED CUSTOMER
Everyone takes great care of me and my car! I can’t say enough good things other than keep up the exceptional work!
3/3/2026
Dorene F. VERIFIED CUSTOMER
While not requested and definitely a courtesy, closer attention to the car wash job the service guys do. There were large, multiple spots missed on both sides of my Venza. I went through a car wash on my way home.