I was texted that my vehicle was ready to come home at 10:30 I got there around 10:45 and I waited 2.5 hours to pick up my vehicle. Then after I paid the bill and started home, I only got about 3 miles down the road and the same problem occurred again so I turned around and took it back to servive department. Show them the problem and I waited another half hour for a scan test and ended up leaving my vehicle there to pick up next day.Alan apologized to me at least 3 times, but I was not really a happy camper. I got a call this evening so I will pick it up tomorrow and hope for the best.Alan was also nice enough that he did not charge me for labor 2nd time around. People were nice but I was anxious because I have PTSD
4/1/2026
Dennis M. VERIFIED CUSTOMER
Good job!!!
4/1/2026
Aadi P. VERIFIED CUSTOMER
I appreciate Matt Horner, He and the team went above and beyond to make sure my vehicle was properly maintained.
4/1/2026
John R. VERIFIED CUSTOMER
Quick professional service
4/1/2026
Kevin S. VERIFIED CUSTOMER
Great job.
4/1/2026
Thomas F. VERIFIED CUSTOMER
Jamie was great!
3/30/2026
Saundra B. VERIFIED CUSTOMER
Your service is always excellent. Nice waiting area. Mannerly and congenial service and other personnel. I never feel pressured. All work is performed in a timely manner.Thank you. Saundra B
3/28/2026
Aaron E. VERIFIED CUSTOMER
Awesome service as always. Jamie is top notch!
3/28/2026
Andy E. VERIFIED CUSTOMER
You have very great service department. Keep up, good work.
3/28/2026
Paul S. VERIFIED CUSTOMER
He was friendly, efficient, and professional and he kept me informed of the progress on my car. He told me that my battery was fine, but just on the cusp of being fine. When I decided to get a new battery, he gave me the price and special features of two batteries so that I could make an informed decision. He also scheduled an appointment for state inspection that I had requested. He deserves an excellent review.
3/26/2026
Jeffrey R. VERIFIED CUSTOMER
Everybody is great there. I would highly recommend them
3/26/2026
Patricia L. VERIFIED CUSTOMER
The personal you having working for you are very kind and so helpful. The work they do is outstanding . Thank you.
3/26/2026
Tiffany B. VERIFIED CUSTOMER
The service and staff were great, but I'm definitely not satisfied with the surcharge for cc payments. I am aware of it and am always informed when paying but most services are not cash/debit capable for all and require a cc. To charge a surcharge for the only other payment option available is just plain corporate greediness. My $1200+fee went to $1300 and as much as I prefer Toyota service, my former service station is looking more appealing as time goes on
3/25/2026
Karen O. VERIFIED CUSTOMER
Very informative and answered all my questions.
3/25/2026
Paul H. VERIFIED CUSTOMER
Jamie worked hard to properly service and correct some noise issues I was having with my 11 year old Camry. She did a great job, listened to my concerns and addresses each of them in a timely manner. She was great!
3/24/2026
Martin B. VERIFIED CUSTOMER
Good job
3/24/2026
John L. VERIFIED CUSTOMER
Great service. Kind staff!
3/23/2026
Mindy J. VERIFIED CUSTOMER
I love that Toyota Care is available to individuals that purchase a vehicle at Laurel Toyota. On the positive the job was done promptly and perfectly. The technician had great communication and did what the Toyota Care protocol is at 15,000 miles. The only thing I feel should be changed for these services is that a car wash or a vacuum out would be the icing on the cake. Granted I drove 25 miles for a tire change, floor mat check, and fluid top off. Thank you!