Rick was great, explained service to be done, loyalty program, car was quickly done and communication was terrific!
3/14/2026
Mathew J. VERIFIED CUSTOMER
Do not contact me. I am not happy with your service or sales departments. I do not want to be contacted by your representative for any reason. Just leave me alone.
3/12/2026
Kathleen P. VERIFIED CUSTOMER
Thank you efficient as usual!
3/11/2026
Jaclyn M. VERIFIED CUSTOMER
I was unaware that VW wouldn’t change my oil until 10k miles since the last. I picked up the car and no oil change was done. The biggest complaint is that no one called to tell me this prior to picking it up or when I scheduled it. I have to take the time to drop the car, find a ride, and then pick it up as well. Doing extra maintenance on my vehicle should be encouraged.
3/11/2026
Amanda M. VERIFIED CUSTOMER
They have got to figure out how to do simple things like an oil change in a timely manner. I originally was scheduled as a waiting appointment, but was able to drop it off. There’s NO reason why my car took 8.5 hours from check in to get an oil change.
3/11/2026
Theresa H. VERIFIED CUSTOMER
Awesome staff
3/10/2026
Michael F. VERIFIED CUSTOMER
As always sevice was great , Ian Williams always takes really good care of me and im very satisfied with work done on my vehicle so thanks guys you rock i never think twice when there is a issue with my vehicle Suntrup it is
3/7/2026
Tom N. VERIFIED CUSTOMER
Ian was on top of every aspect of my repair need the second I pulled in the shop! He got a mechanic on the repair right away. This was a huge factor for me since the warning light came on while going to work! A job well done as usual !
3/6/2026
Rodney T. VERIFIED CUSTOMER
Thank you for your service it was well appreciated.
3/4/2026
Sean M. VERIFIED CUSTOMER
Jeremy was great and easy to work with.I appreciate everything and everyone over there.
3/4/2026
Almedin G. VERIFIED CUSTOMER
Staff could be little bit nicer and advisor should call they customer to update on they vehicle not customer having to call dealership to ask about they vehicle status.
3/4/2026
Shardae D. VERIFIED CUSTOMER
Ian has awesome customer service. Kai was also helpful and filled with so much knowledge.
3/4/2026
Joseph H. VERIFIED CUSTOMER
Suntrup stood behind their vehicle and fixed an issue I had on my newly purchased used car. Replaced my catalytic converter when the check engine light came on 48 hours after we took it home. It was a big job and I can't thank them enough for doing that. They didn't have to but they are a stand up dealership and I highly recommend them.
3/1/2026
Avdo K. VERIFIED CUSTOMER
Best service
3/1/2026
Dave T. VERIFIED CUSTOMER
Ian has always taken good care of my VW’s for awhile now, he is very transparent about what is urgent and what can wait and also will explain the reason behind the advice. Ian, you are an amazing guy! THANK YOU!!
2/28/2026
Ramona M. VERIFIED CUSTOMER
Ian is a great, He kept me updated on everything he was doing. He is very nice guy. Thank you for your service.
2/28/2026
Terry B. VERIFIED CUSTOMER
Great service
2/28/2026
Andrew S. VERIFIED CUSTOMER
My wife had a very good experience, and was worried that she wouldn't, haha. It was our first time getting our new-to-us VW serviced, and we're very happy with how it went.