We bought our car Friday, March 6. We were told it would be ready and serviced mid the next week. On Wednesday of the next week, Zach, our salesman called and said the car was ready, inspected, serviced, the key had arrived, but was not programmed. He hoped it would be programmed by the end of the day. The next morning it was not ready. We picked up the car and were given an appointment for service to get the key the following Wednesday at 1pm. My wife took the car then. After hours of waiting with no communication, she left. Today we picked the car up. STILL the key not programmed. We have an appointment for March 30 to take the car back for the key to be programmed. Would you be happy with this lack of service?
3/20/2026
Ronald K. VERIFIED CUSTOMER
Thank you Rick and team!
3/19/2026
Kyle B. VERIFIED CUSTOMER
The staff was friendly and it made my experience easy!
3/19/2026
Latisha S. VERIFIED CUSTOMER
I am always satisfied with my service. Ian is wonderful and the young lady that always checks me out. I love your waiting area. I always get good work done while I wait.
3/19/2026
Joel L. VERIFIED CUSTOMER
Great communication and great job with my car
3/19/2026
Julie B. VERIFIED CUSTOMER
Thank you. I'm impressed with your customer service. Codes were check, oil change is done, windshield replace and recalls taken care of very fast and cheaper than what a windshield company quoted me for just the windshield and install.
3/19/2026
Kelly H. VERIFIED CUSTOMER
Tired of paying for just testing. Such a disservice to come to this place and keep forking money out for absolutely nothing. I will never purchase another VW again or from a Suntrup dealership.
3/19/2026
Jill S. VERIFIED CUSTOMER
Rick was great! He provided great customer service and helped us along the way throughout the process. He made sure we were taken care of and was very thorough. I really appreciate the service department and their efforts to diagnose and repair the car. We were very pleased!
3/16/2026
Eduardo S. VERIFIED CUSTOMER
Thank you Rick for the patience. I appreciate you
3/15/2026
Kathy P. VERIFIED CUSTOMER
Rick was super kind.
3/14/2026
Norine M. VERIFIED CUSTOMER
Rick was great, explained service to be done, loyalty program, car was quickly done and communication was terrific!
3/14/2026
Mathew J. VERIFIED CUSTOMER
Do not contact me. I am not happy with your service or sales departments. I do not want to be contacted by your representative for any reason. Just leave me alone.
3/12/2026
Kathleen P. VERIFIED CUSTOMER
Thank you efficient as usual!
3/11/2026
Jaclyn M. VERIFIED CUSTOMER
I was unaware that VW wouldn’t change my oil until 10k miles since the last. I picked up the car and no oil change was done. The biggest complaint is that no one called to tell me this prior to picking it up or when I scheduled it. I have to take the time to drop the car, find a ride, and then pick it up as well. Doing extra maintenance on my vehicle should be encouraged.
3/11/2026
Amanda M. VERIFIED CUSTOMER
They have got to figure out how to do simple things like an oil change in a timely manner. I originally was scheduled as a waiting appointment, but was able to drop it off. There’s NO reason why my car took 8.5 hours from check in to get an oil change.
3/11/2026
Theresa H. VERIFIED CUSTOMER
Awesome staff
3/10/2026
Michael F. VERIFIED CUSTOMER
As always sevice was great , Ian Williams always takes really good care of me and im very satisfied with work done on my vehicle so thanks guys you rock i never think twice when there is a issue with my vehicle Suntrup it is
3/7/2026
Tom N. VERIFIED CUSTOMER
Ian was on top of every aspect of my repair need the second I pulled in the shop! He got a mechanic on the repair right away. This was a huge factor for me since the warning light came on while going to work! A job well done as usual !
3/6/2026
Rodney T. VERIFIED CUSTOMER
Thank you for your service it was well appreciated.
3/4/2026
Sean M. VERIFIED CUSTOMER
Jeremy was great and easy to work with.I appreciate everything and everyone over there.