Rick was very responsive and professional. He is certainly an asset to your team.
7/1/2026
Mark F. VERIFIED CUSTOMER
IAN WAS EXTREMELY HELPFUL AND KNOWLEDGEABLE ON MY VEHICLE. WITH THIS KIND OF SERVICE I WILL DEFINITELY RETURN NEXT TIME I NEED REPAIRS COMPLETED.
7/1/2026
Ashley S. VERIFIED CUSTOMER
Ian has helped me during my service several times. He is extremely helpful amd very very nice. Also accommodating.
7/1/2026
Austin J. VERIFIED CUSTOMER
He was patient with since it was my first time and I really appreciated it.
6/30/2026
Tracy B. VERIFIED CUSTOMER
Great service as always
6/30/2026
**** C. VERIFIED CUSTOMER
Great work to the service team.
6/30/2026
Tevis T. VERIFIED CUSTOMER
A nice feature woukd be an online queue so you could see where your vehicle is in line. I assumed my appointment of 2pm meant that's when my car would be serviced. I completely understand it's very fluid, but it would be helpful planning a day with a pickup time knowing where your vehicle stood.
6/30/2026
Keith C. VERIFIED CUSTOMER
Everything was great
6/27/2026
Serena H. VERIFIED CUSTOMER
Ian was incredibly friendly, helpful, and provided excellent service. He also went above and beyond to help me get an estimate for work that wasn’t done in their shop. Awesome guy!
6/27/2026
Sarah D. VERIFIED CUSTOMER
Friendly and efficient .
6/26/2026
Gayle M. VERIFIED CUSTOMER
I can’t thank you enough for the kind and professionalism Thaye,Rick has shown me. The service Volkswagen offers is impressive. Thank you for your honesty and always there for me. Please keep up the good work ethics you provide.
Thanks again
Gayle M
6/26/2026
Oge O. VERIFIED CUSTOMER
Thoughtfulness exhibited from start to finish considering previous issues with the vehicle that prompted at least three visits prior to this one for the “check engine” light being on. Best experience to date, and the technician was able to rectify the matter in less than a day.
6/26/2026
Naomi T. VERIFIED CUSTOMER
It was great. Jeremy is always informative
6/25/2026
Bret K. VERIFIED CUSTOMER
Ian and his team did a great job getting my service done quickly. Check in was quick and easy and the communication was excellent.
6/25/2026
Raynetta D. VERIFIED CUSTOMER
Good experience
6/25/2026
Jake S. VERIFIED CUSTOMER
Ian was great! Transparent about everything and super helpful!
6/25/2026
Maria P. VERIFIED CUSTOMER
Appreciate the video and phone call updates!
6/24/2026
Nicole B. VERIFIED CUSTOMER
Ian is always professional and very helpful in explaining the issues and repairs to my car. I would highly recommend him to any VW owner needing repair and/or maintenance to their car.
6/24/2026
Marshal W. VERIFIED CUSTOMER
VISIST WAS GREAT AS USUAL MR WILLIAMS EXPLAINRF EVERYTHING TO ME AND ANSWERED ALL MY QUESTIONS.
6/23/2026
Mickey F. VERIFIED CUSTOMER
Service was great. I appreciate Suntrup sticking to the appointment. Not all dealerships do.