I was completely satisfied with the service and the repair. Rick was cordial and great to work with. I would just ask that in the future I could be provided with a time estimate for the completion of the work, even if it’s rough.
Thank you!
4/25/2026
Guerard A. VERIFIED CUSTOMER
I thank the staff of Suntrup Volkswagen dealership, they were very professional.
4/24/2026
Jordan C. VERIFIED CUSTOMER
Rick was awesome, thorough and helpful
4/22/2026
James H. VERIFIED CUSTOMER
Ian's probably the best service advisor I've ever had at any dealership.
4/21/2026
Miodrag M. VERIFIED CUSTOMER
You are the best
4/21/2026
Carmelita C. VERIFIED CUSTOMER
Don't like you can't wait for your car after a certain time for service. Had to call off from work.
4/20/2026
Lydia W. VERIFIED CUSTOMER
Everything went exactly well and thank you. It was great doing business with you.
4/18/2026
Bernadine S. VERIFIED CUSTOMER
Very good service
4/17/2026
Janet H. VERIFIED CUSTOMER
Thank you!
4/17/2026
Kathleen W. VERIFIED CUSTOMER
The team was so helpful when I had an unexpected flat tire. Thank you for taking care, communicating, and explaining!
4/17/2026
Tom N. VERIFIED CUSTOMER
Service was outstanding and the customer service was unequaled by any of the many previous dealerships that I have used in the past! Scott and Ian are the most knowledgeable and customer oriented dealership people that I have ever worked with! As long as those 2 are there, I would definitely buy our next vehicle there!
4/17/2026
William S. VERIFIED CUSTOMER
I had a very good experience today. No problems at all.
4/16/2026
Carleton B. VERIFIED CUSTOMER
Even added wiper blades at the last minutes. Excellent diagnosis and quick parts order and installation. You have the very best lineup of service agents.
4/16/2026
Steven F. VERIFIED CUSTOMER
Very happy with ability to get in quickly and have my problem addressed in a timely manner. I will be back!
4/16/2026
Suvada B. VERIFIED CUSTOMER
Everyone at VW is absolutely amazing! They are so friendly, intelligent, and actually care about the customers and their vehicles. The staff is just great! They answer all my questions even when I think I’m asking too many at a time! They are just great!
4/15/2026
Latonya L. VERIFIED CUSTOMER
Thank you so much! Ian Williams provided excellent service, and I’m very satisfied. I’ll definitely complete the survey when it comes through.
4/14/2026
Grant W. VERIFIED CUSTOMER
Was told I would get lifetime service when I bought the car from Aj. Was told that was untrue today. Will go elsewhere for service and sales. Jeremy was cool though.
4/14/2026
Keith H. VERIFIED CUSTOMER
Jeremy was great as usual.Nick from parts was awesome and the cashier as well. The oil change was quicker than I expected. Suntrup Volkswagen is a well oiled machine
4/11/2026
Scott G. VERIFIED CUSTOMER
Rick was very kind and understanding
4/11/2026
Company J. VERIFIED CUSTOMER
Jeremy was very easy to work with. He advised me of any concerns I had. My service wait time was not long at all. Jeremy also made sure to give my car a complimentary wash.