Ian was very helpful when getting my vehicle serviced.
4/10/2026
Sonja S. VERIFIED CUSTOMER
Will do!
4/10/2026
Gloria B. VERIFIED CUSTOMER
Yes, I was very happy with Jeremy service I’ve been coming there for three years now I’m always greeted with a smile very nice and they always have my interest at heart so they’re like family away from family
4/9/2026
Kelley K. VERIFIED CUSTOMER
Great job, completed quickly, good communication.
4/9/2026
Linda S. VERIFIED CUSTOMER
Due to complications and dissatisfaction with prior appointment, director Scott, arranged to have my vehicle picked up from my home and ensured the warranty recall was completed timely. My car was picked up at the exact time scheduled by Scott. My car was returned within a few hours. The gentleman who picked my car up was very friendly and professional. Thank you for resolving the issues with my prior appointment.
4/9/2026
Fred R. VERIFIED CUSTOMER
I'm always pleased with the service at Suntrup.
4/9/2026
Belma B. VERIFIED CUSTOMER
Jeremy was great very helpful.
4/9/2026
Scott B. VERIFIED CUSTOMER
Ian was a pleasure to work with. Gave updates and was very effective in customer service! We will continue to use your services and would recommend Suntrip VW!
4/8/2026
Mary H. VERIFIED CUSTOMER
Ian was very polite and professional.
4/7/2026
Ekrem T. VERIFIED CUSTOMER
William is very nice guy to work and very helpful
4/6/2026
James K. VERIFIED CUSTOMER
Happy Easter
4/6/2026
Katie G. VERIFIED CUSTOMER
Ian was fantastic, kept me up to date on my vehicle and went above and beyond to help me. No one wants to experience car troubles but Ian made it much the process easier and stress free. I cannot thank him enough, he rocks.
4/4/2026
Darcy N. VERIFIED CUSTOMER
Jeremy excelled and exceeded my expectations!
4/2/2026
Nastaucia S. VERIFIED CUSTOMER
I always receive the best customer service ever. Ian and others are always respectful, knowledgeable, very helpful and understanding when it comes to getting service done on my vehicle. It is always pain-free although I’m always worried but my nerves get calmed down with the staff at Volkswagen on Lindbergh!
4/1/2026
Megan S. VERIFIED CUSTOMER
I was told my car needed to be there for an all day service. It was dropped off at 9 am. I asked if there was a way it could be done by afternoon since I lived 45 minutes away and have children to get to and from school. I received no notification of status update, tried calling multiple times after 3 pm without any answer and got notification through my VW app that my car was not worked on until 3:30 pm. I did not get a phone call until 5:35 PM when the service dept closed at 6pm. Very disappointed in the lack of communication.
4/1/2026
Linda S. VERIFIED CUSTOMER
I dropped off my car the night before for a 10:45 am appointment. I was told when I dropped it off that my vehicle probably wouldn't be worked on until thr afternoons. However, my car was never serviced because they were too busy with other vehicles. I did not hear from anyone all day so around 3:30 I texted asking if my car was finished. I should not of had to reach out. Someone should have contacted me to let me know it was not going to be worked on. If I had not reached out, I would not have known until I picked up my car. If the shop is that busy, then appointments should not be taken. I am completely dissatisfied with the experience and will not be returning to Suntrup VW. I wasted my time dropping & picking up my vehicle plus someone else's time just for my car to sit there all day. If they knew they were not going to even look at it, someone should have reached out to me rather than me having to contact the shop. The appointment calendar should not accept appointments if they can't service the scheduled appointments. We will no longer use this shop for any service on our two VW vehicles. Highly disappointed is an understatement.
4/1/2026
Larry D. VERIFIED CUSTOMER
Ian, the car fans still run and the check engine light is still on. I was told Friday afternoon come get your car. I assumed it was good to go. Then I got the thermostat thing. I drove it home and the temperature was right on click?
Please call me not sure what to make of this.
3/31/2026
Judith B. VERIFIED CUSTOMER
I love VE’s and your service team! They helped me with some questions I had about a warranty. Our family of 3 all own VW’s. I have my 2018 (Beetle) Bug, my son with his 2015 GTI and my husband with the 2019 Atlas. We have strangers ask us if we’re thinking of selling!! No way! A friend drive the Atlas and was ready to trade his SUV for the Atlas.
You have our business!! Zach Sutton, Judy & Adrian Baum
3/29/2026
Roger T. VERIFIED CUSTOMER
Jeremy was very nice and respectful and had my Tiguan done before 8am. I come from Poplar Bluff and get our oil chage up here. We have always had a great experience when we get our vehicle maintenanced.
3/28/2026
Gina H. VERIFIED CUSTOMER
Jeremy is friendly and accommodating. There was confusion pertaining to my scheduled appointment time. He assured me they would get the job done, and they did. He also made sure I received shuttle service. I am a long time Volkswagen customer and I am new to the Saint Louis area. Todays visit made me feel confident that I can trust Suntrup with future service.