Everything was done quickly after dropping off the car. Was notified of issues and was repaired in a timely manner. Jeremy was very courteous.
12/24/2025
Drew B. VERIFIED CUSTOMER
I took my car to the dealership to get worked on since I figured they would have my parts in stock but they didn’t. Wasn’t even ready to pick up the next day after the parts had came in because they were “busy on another vehicle” You only have one guy working back there? Not interested in excuses. Unprofessional. Figure it out. This is what appointments are for. Had to spend half the week without my car for something relatively simple. I anticipated getting boned taking my car to a stealership but even I underestimated the lengths you would go to in order to gouge your customers. $300 to replace spark plugs that probably cost $50. Hour job tops. Oil pan, gasket, and AOS cost $1500. Maybe $500 in parts and a 2 hour job. And after all that you’d think 2+grand worth of work would at least get you your car back washed, I know they have the facilities for it but even that’s asking too much. And to top it off I noticed a grinding sound that wasn’t there before when I was backing out of the driveway the next day but now I’m scared to take it back in to fix whatever it was they did
12/23/2025
Gloria B. VERIFIED CUSTOMER
Yes, I’m very satisfied with the customer service. I was given by Rick. I’ve been bringingmy car for several years now and it seems like every time I come in Rick is the guy in the a.m. and p.m. and his customer service is so excellent personality is great
12/21/2025
Hollee P. VERIFIED CUSTOMER
Always have the best experience with Rick
12/20/2025
Kayla C. VERIFIED CUSTOMER
Ian was fantastic. Really took care of me in a timely manner and I really appreciate the effort he put forward to make sure everything went smoothly.
12/17/2025
Melanie B. VERIFIED CUSTOMER
I would have to say Rick Thayer is honestly a nice guy and took care of me and my car. He let me know how things were going every step of the way. I really loved doing business with Suntrup and it was a good experience! I’ll be back!!!
12/17/2025
Brian A. VERIFIED CUSTOMER
Thanks for getting my car fixed and back the same day.
12/16/2025
Gustavo A. VERIFIED CUSTOMER
Rick was very professional.
12/16/2025
Michael K. VERIFIED CUSTOMER
Bought new key for vehicle. Waited 3 weeks for appt that worked for schedules. Dropped off Sunday evening. Checked in at 0700. Finished at 1400. Got home only to find out that the original key was deprogrammed and now we only have 1 key that works AGAIN. New appt is Jan 5. Was never told about the deprograming or the issues with the original key. Exceedingly dissatisfied with service, communications, and overall experience.
12/16/2025
Anita J. VERIFIED CUSTOMER
Wilwas amazing as always
12/16/2025
Amanda H. VERIFIED CUSTOMER
Very quick service and turn around time
12/14/2025
James M. VERIFIED CUSTOMER
Jeremy was very professional, friendly, and honestly communicative with status updates!
12/13/2025
Moises V. VERIFIED CUSTOMER
Muchas gracias
12/12/2025
Brandy M. VERIFIED CUSTOMER
Ian shows that he truly care about his customers. Ian is very professional and knowledgeable. I would definitely recommend my friends and family to Ian in the Service Department.
12/12/2025
Toni P. VERIFIED CUSTOMER
Suntrup has excellent staff and most competent Service Department in Missouri.
12/12/2025
Steve S. VERIFIED CUSTOMER
Thank you for being prompt and great communication.
12/12/2025
Cynthia B. VERIFIED CUSTOMER
He always gives great service
12/11/2025
Stacy B. VERIFIED CUSTOMER
Jeremy is the best. Great customer service e experience! Will be back!
12/10/2025
Angela S. VERIFIED CUSTOMER
I did want to say I super appreciated the cashiers compassion and her staying 10 minutes late to help me get my car. There were several accidents on 270 and it caused me to get there at 6:05, which I understand is past hours. She went above and beyond to help me out when I'm sure she just wanted to go home.
I also appreciate Jeremy getting back to me so quick and fixing the billing issue we encountered. Mistakes happen and he immediately took action to make it right. Thank you all!
12/9/2025
Keith H. VERIFIED CUSTOMER
Jeremy was excellent and had a great holiday outfit on