Suntrup Volkswagen Auto Repair Service

Ian is great! He makes servicing your car super easy! I am always in and out no matter what I am coming in for!

Jeremy very friendly respectful kind always greet you with a smile and keep you informed of progress on your car A+ for him

My service today was terrible customer service on today, January 30 for my oil change was terrible. The last time I had an oil change was six months ago. I thought it was strange that I had to get an oil change so soon. But I did not question it because the technician who did my oil change six months ago, put the little label in my window for another oil change in six months. So of course I made an appointment to come and get an oil change today. And when I get in there, the customer service rep came to my car and looked at my mileage and everything and not once Did he tell me that I was not due for an oil change? But he was sure to tell me that I was due for a tire rotation and a brake fluid change, but never told me I wasn’t due for an oil change. Instead, the Customer Service rep waited until it’s time for me to pay for the oil change to tell me oh did you know you wasn’t due for an oil change? Why couldn’t he tell me that before they did the oil change so that I could’ve at least gotten my brake fluid changed instead of the oil change. What kind of customer service is that!!!, I am very upset that he did tell me I wasn’t due so I wouldn’t have to waste money on something i didn’t need at the moment and could have put it towards others things needed at this time on my care. Had I known I wasn’t do for the oil change I most definitely would have not gotten it and opted for the brake fluid change instead. That is unacceptable customer service I will rate this service a 1 out of 10

Jeremy is a true professional, my car was in and out without any hassle. Really appreciate him and the Suntrup Team

The service team did a good job getting my car fixed even though it took some time to get the right parts delivered. I was given a loaner car during that time as well! A special thank you to James for cleaning the inside and outside of my car!

Rick was very helpful and honest! Very much appreciated!!

The service team has always been kind and courteous!

Ian was very fast and extremely helpful!

Ian and Rick are truly exceptional at their jobs. They are genuine, compassionate, and knowledgeable. I hope they are as valued as they deserve to be.

They were very nice and thoroughly with all my questions I needed answered. They were nice and had my car done fast and did good!

Thank you Advisor Jan Williams and Thechnishen Mike Moore for fixing my car.

Ian was awesome and extremely helpful!!!!

I tried to purchase the 110000 package, but once arriving to the dealership, I was told that it was wrong and I couldn’t get everything done that I’ve originally wanted to get done due to the significant price change

I appreciate being kept informed and that my vehicle was ready faster than anticipated.

Rick is amazing guy ! VW should be happy to have him in his team. He knows what he is doing and good at his job and also very kind guy. I enjoyed visiting him

Very pleased with customer service and service.

Everything was fine until I came to pick up the car. After paying the cashier I waited for about 25 minutes before they brought the car over to take home.

My appt was at 8 am for oil change and replace windshield wipers. They added tire rotation and wheel alignment. I waited at the dealership (which was notated when I made the appt) it took 3 1/2 hours for appt to be complete which seemed extremely long when the past 2 oil change appts, 1 included tire rotation and wheel alignment took under 1 1/2 hours

Iam very satisfied with the Service

Ian is great! I appreciate his honesty and candid thoughts on my repairs.