I have now contacted your dealership 3 times. I have a 2014 Passat. We lived in Kirkwood. We no longer live in STL and my son took that car to CA 8 years ago. Somehow your dealership has my name and phone number mistakenly crossed with this other customer. Can you PLEASE fix this and have someone call me to confirm it’s been resolved? Nick Barbieri ****-****-xxxx
10/19/2025
Carolyne N. VERIFIED CUSTOMER
Good service
10/18/2025
Richard C. VERIFIED CUSTOMER
Thanks
10/18/2025
Renee Y. VERIFIED CUSTOMER
I will only take my car here - because I trust you to do the right thing. I bought my car there and I love it and I’m going to try to keep it forever!!
10/17/2025
Toni P. VERIFIED CUSTOMER
Professionalism, communication, excellent service. Ian Williams is an asset to Suntrup, he is respectful, listens, explains the diagnosis and responds promptly, keeps you updated on progress of the work
10/17/2025
Timothy C. VERIFIED CUSTOMER
Ian was very courteous and professional. He gave me updates on my vehicle and got my service completed in timely manner.
10/17/2025
Bonnie S. VERIFIED CUSTOMER
Amazing service
10/16/2025
Armind D. VERIFIED CUSTOMER
Ian and Service Manager personally greeted me upon arrival and both of them delivered top class service.
10/16/2025
Jeana R. VERIFIED CUSTOMER
Satisfied with the key programming.
Just never got a text message on my phone that the car was completed,even though the tech said they sent the message. Also, the email that was sent that car was completed went to my spam folder. Was told there was a new system in place.
10/15/2025
Edward C. VERIFIED CUSTOMER
Rick and his team are exceptional.
10/15/2025
Jeanna K. VERIFIED CUSTOMER
I always appreciate the remarkable service I receive at Suntrup. The team is thorough, and they take time to explain service needs for my vehicle. Thus far, I have always had a good experience!
10/12/2025
Angela S. VERIFIED CUSTOMER
Rick did a fantastic job working with me and my schedule. I had an important medical appointment and we weren't sure if my vehicle would be complete in the 2 hours I had. He went above and beyond to make sure my car was serviced and I could make my appointment by getting me a rental. I am incredibly grateful. Thank you!!
10/12/2025
Jeanne G. VERIFIED CUSTOMER
FIRST RATE SERVICE FROM JEREMY AND THE CREW MUCH APPRECIATED
10/11/2025
Alma N. VERIFIED CUSTOMER
Rick was so nice and helpful every time I needed something regarding my car service! Thank you so much Rick!
10/10/2025
Helene E. VERIFIED CUSTOMER
I was very satisfied with Rick’s service yesterday. He got my car in and out in a few hours. He was very courteous & helpful.
10/9/2025
Frank S. VERIFIED CUSTOMER
Service was excellent.
Ian is a credit to the service
Department. Look forward to
Doing business next him next
Visit.
10/8/2025
Gary G. VERIFIED CUSTOMER
Taxed and shop fees should be a part of the estimated cost of completion.
10/6/2025
Elizabeth J. VERIFIED CUSTOMER
My issue was a manufacturing issue but it was addressed as something that was caused by wear and tear when it's really a defective part
10/4/2025
George P. VERIFIED CUSTOMER
Your welcome!
10/3/2025
Daphne G. VERIFIED CUSTOMER
The service was great. Ian answered all questions and returned calls within a reasonable time frame. The service was completed ahead of schedule and it was very helpful to be able to get our car early.