Jeremy was very professional, friendly, and honestly communicative with status updates!
12/13/2025
Moises V. VERIFIED CUSTOMER
Muchas gracias
12/12/2025
Brandy M. VERIFIED CUSTOMER
Ian shows that he truly care about his customers. Ian is very professional and knowledgeable. I would definitely recommend my friends and family to Ian in the Service Department.
12/12/2025
Toni P. VERIFIED CUSTOMER
Suntrup has excellent staff and most competent Service Department in Missouri.
12/12/2025
Steve S. VERIFIED CUSTOMER
Thank you for being prompt and great communication.
12/12/2025
Cynthia B. VERIFIED CUSTOMER
He always gives great service
12/11/2025
Stacy B. VERIFIED CUSTOMER
Jeremy is the best. Great customer service e experience! Will be back!
12/10/2025
Angela S. VERIFIED CUSTOMER
I did want to say I super appreciated the cashiers compassion and her staying 10 minutes late to help me get my car. There were several accidents on 270 and it caused me to get there at 6:05, which I understand is past hours. She went above and beyond to help me out when I'm sure she just wanted to go home.
I also appreciate Jeremy getting back to me so quick and fixing the billing issue we encountered. Mistakes happen and he immediately took action to make it right. Thank you all!
12/9/2025
Keith H. VERIFIED CUSTOMER
Jeremy was excellent and had a great holiday outfit on
12/8/2025
Helen M. VERIFIED CUSTOMER
Thank you for the excellent service and it was done to my satisfaction. Suntrup.Volkswagen has never let me down. A big thanks to the Service Department and to Ian Williams.
12/6/2025
Gary B. VERIFIED CUSTOMER
Ian was incredibly professional, helpful, and made the process seamless. Definitely will be back.
12/6/2025
Norman B. VERIFIED CUSTOMER
Very satisfied with your service
12/6/2025
James K. VERIFIED CUSTOMER
Job well done!
12/6/2025
Kathleen M. VERIFIED CUSTOMER
Ian is very good at making sure that the car is taken care of
Thank you
11/25/2025
Jim S. VERIFIED CUSTOMER
I had the car towed to Suntrup on a Sunday, and it was repaired by mid-morning Monday. A video of the problem area was provided. The service couldn’t have been better! Thank you!!
11/25/2025
Michael F. VERIFIED CUSTOMER
It's never a problem when my vehicle is serviced you guys is always great and thanks
11/25/2025
Jamie A. VERIFIED CUSTOMER
Should not take over 2 hours for an oil change and tire rotation.
11/22/2025
Nermina H. VERIFIED CUSTOMER
Amazing team,since I bought my car Ian is taking care of everything .He is really helpful and amazing person
11/21/2025
Ashley M. VERIFIED CUSTOMER
Ian has always been very helpful and kind when I come in!