Ian was great, even though the news was not at all what I wanted to hear he worked with me to get my vehicle taken care of. Id recommend him to anyone.
10/24/2025
Karen R. VERIFIED CUSTOMER
This was one of the most professional places I’ve taken a car. They were kind, courteous, and did not overcharge for what they did. I’m always hesitant going to a dealer for oil changes or anything to do with a vehicle, but these guys went above and beyond. I think Rick was the fellow that helped me and he was really great. I’m glad my little 2007 Volkswagen beetle got all high marks as far as what it needed.
10/24/2025
Vanessa W. VERIFIED CUSTOMER
I was in the best hands from start to finish thank you guys so much
10/24/2025
Jessica N. VERIFIED CUSTOMER
Ian was very helpful this morning.
10/24/2025
Teresa P. VERIFIED CUSTOMER
I think I submitted this but there was a delay so trying again. Jeremy was very polite and helpful. He kept me informed, answered my questions and opened the hood to show me how to check the coolant and what coolant to use. Jeremy has helped me before and I’m always pleased with his service.
10/23/2025
Scott S. VERIFIED CUSTOMER
Completely satisfied except for the checkout process. It needs to be more convenient and faster. It takes too long at the cashier window. I should be able to pay online. And it's 2025, please dont charge 2% to use a credit or debit card. People don't use cash or write checks any more so you need to modernize.
10/23/2025
Chris W. VERIFIED CUSTOMER
Rick was great!!
10/22/2025
Molly P. VERIFIED CUSTOMER
We bought a car 2024 the air did not work when we test drove it.I believe all the service department did was add freon and not fix the leak so the sale could be made.Less than a month goes by and the a/c is not working.Rick accused us of adding freon and said it was overfilled and the problem was a pressure sensor.My question is how was it overfilled when your shop found two leaks and replaced two lines.We buy newer cars so we don't have to work on them.Kinda disappointed,my daughter picked up the car this morning.
10/22/2025
Denise Z. VERIFIED CUSTOMER
Everything went smoothly. Jeremy was very pleasant and made the entire process simple and effortless.
10/20/2025
Nicholas B. VERIFIED CUSTOMER
I have now contacted your dealership 3 times. I have a 2014 Passat. We lived in Kirkwood. We no longer live in STL and my son took that car to CA 8 years ago. Somehow your dealership has my name and phone number mistakenly crossed with this other customer. Can you PLEASE fix this and have someone call me to confirm it’s been resolved? Nick Barbieri ****-****-xxxx
10/19/2025
Carolyne N. VERIFIED CUSTOMER
Good service
10/18/2025
Richard C. VERIFIED CUSTOMER
Thanks
10/18/2025
Renee Y. VERIFIED CUSTOMER
I will only take my car here - because I trust you to do the right thing. I bought my car there and I love it and I’m going to try to keep it forever!!
10/17/2025
Toni P. VERIFIED CUSTOMER
Professionalism, communication, excellent service. Ian Williams is an asset to Suntrup, he is respectful, listens, explains the diagnosis and responds promptly, keeps you updated on progress of the work
10/17/2025
Timothy C. VERIFIED CUSTOMER
Ian was very courteous and professional. He gave me updates on my vehicle and got my service completed in timely manner.
10/17/2025
Bonnie S. VERIFIED CUSTOMER
Amazing service
10/16/2025
Armind D. VERIFIED CUSTOMER
Ian and Service Manager personally greeted me upon arrival and both of them delivered top class service.
10/16/2025
Jeana R. VERIFIED CUSTOMER
Satisfied with the key programming.
Just never got a text message on my phone that the car was completed,even though the tech said they sent the message. Also, the email that was sent that car was completed went to my spam folder. Was told there was a new system in place.
10/15/2025
Edward C. VERIFIED CUSTOMER
Rick and his team are exceptional.
10/15/2025
Jeanna K. VERIFIED CUSTOMER
I always appreciate the remarkable service I receive at Suntrup. The team is thorough, and they take time to explain service needs for my vehicle. Thus far, I have always had a good experience!