could not reach service dept, 2 hrs after I dropped my car off. went back to Toyota told see what was going on. AJ was there then and was very helpful, that’s why when I go there I look for him.. He knows what he’s doing..
5/29/2026
Glen D. VERIFIED CUSTOMER
I asked to have the tire pressure looked at. Driver side rear is over inflated. I was told the tires would be rotated if they were the over inflated tire would have been found and adjusted. And that tire wouldn’t be showing an over inflated tire on the same side as when I brought it in today.
5/29/2026
Chava L. VERIFIED CUSTOMER
Always kind and good treating customers
5/28/2026
Kirk P. VERIFIED CUSTOMER
Very helpful.
5/28/2026
Jeannine M. VERIFIED CUSTOMER
Julian was professional yet was able to have small talk with me. I appreciate that because I wasn’t just standing there. He made me feel invited and welcomed. Thanks Julian
5/27/2026
Jesse L. VERIFIED CUSTOMER
Mr. Rodriguez was courteous,professional up front about your protocol. However, although I understood there would be a shop fee, I was blown away with the amount of it when I came to pick up my car. Charging $75 to dispose of sparkplugs is outrageous. In my opinion, customers should be given a flat price to include all charges plus taxes up front and not face such unpleasant and shockingly high add on fees.
5/27/2026
Richard W. VERIFIED CUSTOMER
Very satisfied with the agent that checked me in my main complaint is the wait time. That's not on the agent that check me in. Not sure the point of having an appointment if the wait is 2 hours for an oil change
5/27/2026
Rogelio M. VERIFIED CUSTOMER
Thank you for the excellent service you guys provide me with.
5/27/2026
David M. VERIFIED CUSTOMER
Very friendly and professional
5/27/2026
Ralph B. VERIFIED CUSTOMER
Good, I hope they are knowledgeable
5/27/2026
Alysa K. VERIFIED CUSTOMER
Even though I was upset he made sure I was taken care of. He was calm and listened to me. To me it was great customer service on his end.
5/27/2026
Ronny D. VERIFIED CUSTOMER
My service advisor was a good guy. I was told when I made the appointment. I would be out in an hour and a half. I had to reschedule my doctor appointment. It was an inconvenience. I was there for three hours.
5/27/2026
David W. VERIFIED CUSTOMER
Coco recommended maintenance and provided discount coupon. All services were completed in 1.5 hours as promised.
5/27/2026
Kathy S. VERIFIED CUSTOMER
Julian was very helpful today - explaining my warranty requirements because of my low mileage
I really appreciated it
Kathy
5/27/2026
Travis E. VERIFIED CUSTOMER
Thank you for being so efficient and thorough!!
5/24/2026
Salman H. VERIFIED CUSTOMER
Very good service
5/24/2026
John W. VERIFIED CUSTOMER
Professional and thorough. All the necessary things were done and I was kept informed on how things were going. It has always been pleasant doing business with Serra Toyota as it was with Jacob’s Toyota.
5/24/2026
Rylee A. VERIFIED CUSTOMER
He listened well, and was on top of things. Would deal with again. Thumbs up.
5/24/2026
Sanjeevan S. VERIFIED CUSTOMER
Satisfactory visit
5/23/2026
Dale B. VERIFIED CUSTOMER
You were not able to complete the recall that you requested me to schedule an appointment for.