Chris is amazing and deserves some reward for finding and removing the squeak that I've had in my car for the past year, since the day I picked up my new car. 3 other service people said they didn't hear a squeak. Chris did and he got it fixed. Great Toyota worker!!!
4/9/2026
Julia E. VERIFIED CUSTOMER
Gilberto was very professional, I had some issues after my service and they were resolved efficiently
4/9/2026
Benjamin L. VERIFIED CUSTOMER
Thank you for the awesome work on the new paint! Cant even tell it was painted!
4/9/2026
Matthew F. VERIFIED CUSTOMER
Please do not ask me if you can buy my vehicle anymore. I know what I have is great. Thank you, Matt
4/9/2026
Eric A. VERIFIED CUSTOMER
Professional and courtesy.
4/8/2026
Elmer Alexander. VERIFIED CUSTOMER
Good , good
4/8/2026
Sangkhom S. VERIFIED CUSTOMER
Ever since I purchase my car with Serra Toyota I’ve been satisfy and truly trust all their team of service for the care of car
4/8/2026
Yvonne W. VERIFIED CUSTOMER
Your shuttle driver was quite rude to me when I asked him if he could adjust the back of the seat I was sitting in He’s comment was something like your not in an airplane it’s a car ride. I was nearly laying back. He did pull out of the garage where he did adjust the seat back.There was a Hispanic couple in the car also and he announced English only when we were talking I had someone else bring me back to the dealership to avoid having to interact with him again.Otherwise the experience was
wonderful. Please do not share this with him because he does know my address.
4/8/2026
John N. VERIFIED CUSTOMER
Thanks
4/7/2026
Mary S. VERIFIED CUSTOMER
Pleasant, friendly, helpful.
4/7/2026
Marybeth H. VERIFIED CUSTOMER
No more surveys.
4/7/2026
Aaron L. VERIFIED CUSTOMER
You did a great job with the oil change not a big deal, but when they returned the truck, I reminded him that my tundra had bumped my CarPlay app off, so my phone wasn’t connecting and with minimal problems he fixed it very quickly so very satisfied
4/7/2026
Stacey N. VERIFIED CUSTOMER
Shuttle service reliability is severally lacking and caused me to have to find alternative plans for pick up for my children because I wouldn't make it in time before they closed.
4/7/2026
Magdalena V. VERIFIED CUSTOMER
Wonderful!
4/7/2026
Janet M. VERIFIED CUSTOMER
Cesar was great. However he was not aware that I had a maintenance plan so he needed to redo the paper work when I picked up my car. When I scheduled the appt I indicated I was coming in for maintenance under my plan. I also felt perhaps when bringing up the VIN it would have indicated the plan for the service rep. In any case as Cesar informed me I now know I need to inform the service rep.
4/7/2026
Rose F. VERIFIED CUSTOMER
I asked several times for my tires to be rotated so I wouldn’t have to come back and they never addressed this!! I don’t want to spend another 2 hours there in a week! Disappointed!!!!!
4/7/2026
Rebecca M. VERIFIED CUSTOMER
I love the flexibility with scheduling. The ladies on the phone are always so kind and relaxed! ☺️
4/7/2026
Dennis L. VERIFIED CUSTOMER
Very good Service
4/6/2026
Harman H. VERIFIED CUSTOMER
I lost my ray ban during my car stayed there for seevice which was in glass holder but i have seen yesterday after so long i didnot checked before i couldnot found it so next time i have to be carefull over there with my stuff still not satisfied with the work they have done
4/5/2026
MICHELE H. VERIFIED CUSTOMER
Thank you to my service advisor Gilberto Cajigas Rodriguez for giving 110% above and beyond for my Rav4 service needs.