I was not updated on what was needed to be done for my car until after 1.5 hours I went and asked. I approved the fix and was told it would be 1.5 hours. I got a text saying that it was done and I could pay but when I went to do that I was told it was not ready and I waited another hour. The representative was friendly but I was frustrated with getting texts that were not accurate.
5/7/2026
JOYCE B. VERIFIED CUSTOMER
I was very pleased with how professionally I was treated. Rigo was excellent to work with
5/7/2026
Dolly A. VERIFIED CUSTOMER
Excellent customer service.
Thank you
5/7/2026
Gordon W. VERIFIED CUSTOMER
You never fixed the problem, ever since we got a so-called tune up our car has never had such terrible gas mileage. I had it in three times and to make matters worse I was charged over $200. All I hear is that the gas blend changed. I don’t know how many times we went to Chicago and every time it was always the same 40 miles per gallon. Now it doesn’t even get close to that anymore. But you people don’t care as long as you got your money !
5/7/2026
Robin S. VERIFIED CUSTOMER
Chris kept me informed, was patient with me, and helped me understand items.
5/7/2026
Lila C. VERIFIED CUSTOMER
Good work great people
5/6/2026
Joseph R. VERIFIED CUSTOMER
Good service
5/6/2026
Debbie B. VERIFIED CUSTOMER
Don't know what company you're referring to
5/6/2026
Maria L. VERIFIED CUSTOMER
Me enviaron un texto a las 2:30p.m de que el vehículo estaba listo,y pasó más de 1 hora, hasta que fui a preguntar por mi vehículo, y al parecer se olvidaron de mi, por que cuando pregunté, fue cuando fueron a buscar mi vehículo. Estuve prácticamente más de 3 horas esperando mi vehículo. Gracias
5/5/2026
Jeremy F. VERIFIED CUSTOMER
Friendly staff on this visit, was very professional
5/5/2026
Rodney B. VERIFIED CUSTOMER
Wasn't satisfied within none of it would not recommend your service department to nobody. You guys should take more pride in your vehicles in which you sell
5/4/2026
Julie B. VERIFIED CUSTOMER
Very helpful, answered my questions
5/3/2026
Beverly V. VERIFIED CUSTOMER
Thank you so much!!
5/3/2026
Bob G. VERIFIED CUSTOMER
I was quoted $642 for a battery to be installed. I signed off on that amount. Not a tricky thing. When paying AJ informed me the final amount was $770. A $130 difference for a battery installation. A customer should be informed on the front end for something so basic as a battery.
5/2/2026
CHRISTINE T. VERIFIED CUSTOMER
John was very professional, explained what was necessary with prices. Kept me appraised of the progress of the service, and respectfully answered my questions.
5/2/2026
Ibraheem H. VERIFIED CUSTOMER
Chis is great i prefer him whenever I come in for anything
5/2/2026
Laurene L. VERIFIED CUSTOMER
The team always does a great job. Thanks for the service.!
5/2/2026
Julian D. VERIFIED CUSTOMER
Great service
5/1/2026
David K. VERIFIED CUSTOMER
I wouldn't take my car no where else.
5/1/2026
John C. VERIFIED CUSTOMER
Julian was so professional and helpful. We got all required maintenance and service recommendations before we left Serra so we knew what to expect. Julian was great at communicating with us. We are very happy with this service department.