Julian was very helpful. Amazing experience all-round.
5/23/2026
Lisa C. VERIFIED CUSTOMER
Great job! Thanks for all that you do!
5/23/2026
Randy G. VERIFIED CUSTOMER
Friendly and explained everything clearly.
5/23/2026
Tyler B. VERIFIED CUSTOMER
John is awesome. Very attentive to his customer's and kept me updated all throughout the process, even on his day off. Very much enjoyed having him as my POC. Would ask for him in the future.
5/23/2026
Guillermina M. VERIFIED CUSTOMER
Muy satisfecha con el servicio
5/23/2026
Yeimina R. VERIFIED CUSTOMER
Good time and fast.
5/23/2026
KURT W. VERIFIED CUSTOMER
Professional service -- no concerns. I'll be back!
5/22/2026
David G. VERIFIED CUSTOMER
The service was fine, but I think I was ripped off. My car is still under 4 years old. I thought I had free oil changes for 4 years. This would have been my last free one and I was charged over $100 for the oil change. This is my second Camry that I bought from Don Jacobs, now Serra. It left a bad taste in my mouth to be honest.
5/22/2026
Cecilia M. VERIFIED CUSTOMER
Professional and informative. He made the whole process easy to understand
5/22/2026
Tyler B. VERIFIED CUSTOMER
John will probably be my new go to when coming in for service. No hassle, he's extremely reliable, and even called me on his day off to update me, even after I told him it's no worry. I appreciate his attentiveness.
5/21/2026
David V. VERIFIED CUSTOMER
The associate Cesar was professional, courteous and knowledgeable, he communicated effectively through out the entire process what was being done to the car and what needs to be done in the future
5/21/2026
NICOLETTE K. VERIFIED CUSTOMER
I thank for the care of my car thank you job well Done
5/21/2026
Gurbachan S. VERIFIED CUSTOMER
Good
5/21/2026
Mila C. VERIFIED CUSTOMER
Cesar took care of everything for us in a timely manner. Explained everything to my husband over the phone when I brought the car in as there were some changes on paperwork vs what we were told over the phone. Thanks Cesar!!!
5/21/2026
Francisco L. VERIFIED CUSTOMER
Todo estubo bien,muy sastifecho,grasias
5/20/2026
Laura Z. VERIFIED CUSTOMER
This was my first experience with Toyota service and Gilbert was fantastic to work with! U.explained that I had just purchased my used 2023 Rav4 back in Feb. Gilbert looked up the service records and completed all necessary work quickly and efficiently. He was very pleasant to work with.
5/20/2026
Jessica L. VERIFIED CUSTOMER
Rigo was very helpful and appreciate his hard work!
5/20/2026
Barbara C. VERIFIED CUSTOMER
My service writer was very nice
5/20/2026
Graciela H. VERIFIED CUSTOMER
No comment
5/20/2026
Meghan G. VERIFIED CUSTOMER
I am extremely upset with my experience at Serra Toyota. I took my car in for a routine oil change and tire rotation. During the inspection, I was sent photos of a “hybrid system failure”, when I don’t even have a hybrid car. The photo of the system was not even of my car. I also was sent a photo of brake pads that needed changing and was asked for it to be charged, but after the hybrid system photo, I was skeptical that the photo even belonged to my car. I paid for the oil change and tire rotation, yet when I entered my car, there was no sticker with the date/mileage for the next oil change, and the “maintenance required” message was not cleared. I seriously don’t think an oil change was even completed on my car. I then am skeptical that a tire rotation even occurred. I also was told they topped off my wiper fluid, which they did not, as I checked.
I am confident nothing was done to my car and I was almost charged for repairs on someone else’s vehicle. How do you send photos of someone else’s car?
This is absolutely unacceptable and I will never be receiving services from Serra Toyota ever again.