The level of scratches on the passenger side of the truck, without anyone telling me, is abominable. I really want to know what action was taken by a maintenance supervisor against the service technician that caused this damage. It almost seems purposeful. I imagine installing a tonneau cover is a routine service matter. Does this service technician have documented history of causing damage to vehicles? This is the information I want and deserve to know. Julian did his best under the circumstances however this damage is so absolutely egregious I just don't know what to think.
6/16/2026
Mk Automotive. VERIFIED CUSTOMER
i am happy with rigo
6/14/2026
Cindy H. VERIFIED CUSTOMER
Great experience today with John. Took great care and provided a great service and information. Very helpful and pleasant ????
6/14/2026
Amaan J. VERIFIED CUSTOMER
This was one of the worst service experiences I have ever had, and I would not recommend this dealership to anyone.
I scheduled a shuttle pickup for 6:30 p.m. because I had an important commitment at 7:30 p.m. Instead of arriving at the scheduled time, I was repeatedly told the driver would be there in "5 minutes." After waiting, I was then told it would be another 12 minutes. Later, I was informed that the driver had other work to do. The shuttle did not arrive until approximately 7:20 p.m., causing significant inconvenience and making me late for my commitment.
What made the experience even worse was the response when I raised my concerns with the manager. Rather than acknowledging the issue or apologizing, the manager appeared dismissive and responded with an attitude, saying, "It happens sometimes." It was clear that my concerns were not taken seriously, which I found highly unprofessional.
Delays can happen, but poor communication, lack of accountability, and a dismissive attitude toward customers are unacceptable. I am extremely dissatisfied with both the shuttle service and the way my complaint was handled.
6/13/2026
Armen H. VERIFIED CUSTOMER
He was informative and friendly
6/13/2026
Peter G. VERIFIED CUSTOMER
Everything went so smooth getting my tire replaced after having a flat.
6/13/2026
Angelica K. VERIFIED CUSTOMER
My only issue was that I asked how did the air duct get misaligned. Two people literally said I don’t know maybe the roads? I asked because I concerned of it happening again
6/13/2026
Jason D. VERIFIED CUSTOMER
Julian did a great job, would stop again
6/13/2026
Thomas S. VERIFIED CUSTOMER
Plastic covers were not reattached properly. I am bringing it in tomorrow morning to get corrected. I am not happy.
6/13/2026
Gurinder S. VERIFIED CUSTOMER
IExtremely satisfied with the customer service from all departments friendly Answered my question and serviced my car.Jhon very nice guy very helpful Thanks
6/12/2026
John R. VERIFIED CUSTOMER
Automated text message of service video was not easily understood due to background noise of the video when recorded.
Just FYI
6/12/2026
Amy T. VERIFIED CUSTOMER
I would like you to text my wife’s phone about her car …..
6/12/2026
Courtney D. VERIFIED CUSTOMER
Cesar was great and was the reason that I was able to finally get my passenger airbag recall fixed. (I originally only came in for an oil change) It’s hard for me to get off work and he was able to get me a rental car for 24 hours, letting me get my car serviced and go to work the next day. I really appreciate that! And it was free! I’ve never used a rental car before so I was kind of scared to do it but he was knowledgeable, friendly and made it easy.
6/11/2026
Scot G. VERIFIED CUSTOMER
Great service as always
6/11/2026
Fred Z. VERIFIED CUSTOMER
Good job by all.
6/11/2026
Donald V. VERIFIED CUSTOMER
He did ok. Seemed to not want to listen to me and kept returning back to his computer screen. All in all it was ok.
6/11/2026
Holly B. VERIFIED CUSTOMER
Service was exceptional and vehicle was done much faster than I expected.
6/11/2026
Maria C. VERIFIED CUSTOMER
It's a RAV4 I think they took too long for just an oil change. And it's a a little too expensive.
6/10/2026
Ben C. VERIFIED CUSTOMER
Julian went above and beyond! This was easily one of the best experiences I've had at a dealership. And it is certainly on of the first times I've felt I actually got my money's worth at any service center. Julian was thorough, honest, and so helpful.