Lexus of Cleveland Auto Repair Service

Hilary was great!

The service I receive at Metro Lexus make the more than two hunted mile drive a great business decision. I have NEVER been disappointed.

Very professional

Hillary was great what bother me is that I was quoted over $1000 to replace a upper ball joint on my car I was shocked to say the least I rec three other quotes from reputable scar repair shops none above $400 for the same job and the same part I am very disappointed

He was very attentive and promptly called and explained the problem with the AC

Jeff is doing a great job for the Service Dept.

I was a bit surprised that I didn’t get a car wash.

Friendly and timely service.

All went well! I appreciate the mask. I forgot to ask about reprogramming so that all doors unlock when you put the car in park! Ugh. Drives us crazy.

All good.

I’m very sorry to report that I have not experienced satisfactory customer since my purchase in February. Upon purchase there was 1 key fob provided. I was told another would be mailed to me. Instead I received a call in April and told to come in for service to have my key programmed. I asked to please hold the key, as I was in comfortable with current status of Covid-19. I would make an appointment to have key fob programmed and to have a noise concern looked at my service department in near future. I did bring my vehicle in for service to have key programmed and noise concern on Thursday 6/4. Received a text on Friday @ 6:19pm stating my vehicle was ready for pickup. I replied to the text that I work Saturday’s and would be in Monday @ 10am. My expectation was that when I arrived Monday @10:00 my car would be washed and ready with the 2nd key fob. When I arrived today I was told the key was made in March but could not be found at the dealership and I would need to contact my salesperson, Desiree, for further info. Disappointed that Cordis, the Assistant Service Manager, didn’t take ownership to resolve the matter. Cordis then asked me to wait inside the dealership while my car was washed. I had waited 30 mins when Desiree, my salesperson, walked past and asked if I was in for service. I explained my frustrations to Desiree, who stated she would handle. Another 5 plus minutes passed before Cordis came to me and said the car had been ready and blamed the car wash guys for not telling him. Cordis and I then walked to my car which was not washed and covered in pollen. Cordis addressed me as ‘Dear’, which I found extremely patronizing, and apologized. At this point I was so frustrated I just got in my car and drove away. The matter of the key fob is unresolved and my beautiful Lexus filthy.

Exceptional service and fabulous people !!!

Thank you

Appreciate his attention to detail and addressing all the issues with my vehicle. Very friendly.

NA

Jeff was very thorough and helpful during a busy time of day. I may keep my car a couple more years. I would be interested in it’s value, but that would depend on what I buy too. Peg Kuechle

Cordis done a excellent job

Metro collision did a fabulous job on my car. Thank you very much!!!

Great experience! From beginning to end!

Mrs Clarkstreet was exceptional! She was very accommodating and personable.