Cordis and his team did a great job of servicing my Lexus GX460. Repairs were completed as promised and within estimate.
7/22/2020
Thomas T. VERIFIED CUSTOMER
Barry very professional
7/21/2020
Abram D. VERIFIED CUSTOMER
Every thing went well
7/21/2020
William L. VERIFIED CUSTOMER
Roger was great!! Very friendly and informative. Great employee. Helps set the high standards of your dealship. Valuable employee!! Keep him!!
7/21/2020
Harvey B. VERIFIED CUSTOMER
Berry was very courteous and professional I was pleased!
7/21/2020
Chase P. VERIFIED CUSTOMER
Car was kept for 4 days which is longer than should be necessary for 10,000 mile servicing and replacement of fuel pump due to recall. There was also a lack of communication and follow up about returning my car to me.
7/20/2020
Ragaie K. VERIFIED CUSTOMER
At metro Lexus they do there best to make you happy Thank you all
7/20/2020
Kay D. VERIFIED CUSTOMER
I am completely happy with my experience at Lexus!!
7/19/2020
Jeri S. VERIFIED CUSTOMER
Excellent service and that is what sells your cars I have a lot of ideas it’s what I do I live here I been in business 46 years and would consider helping you in marking the Cleveland group if not I wish you well and still come back Roger Golba
7/19/2020
Ken K. VERIFIED CUSTOMER
Very good service. Your associate was professional and knowledgeable about all aspects of the Lexus brands and services. Thank you
Kenneth Krupa R.T. (RT)(CT)
7/18/2020
Susanne P. VERIFIED CUSTOMER
Very satisfied with the service. Jeff did a very good job keeping me informed on the status of my vehicle’s repair.
7/18/2020
Ruth L. VERIFIED CUSTOMER
good
7/18/2020
Valerie G. VERIFIED CUSTOMER
Roger was knowledgeable and a good communicator. He took the time to discuss the repairs and offered further assistance from him if we need it.
7/18/2020
Amina R. VERIFIED CUSTOMER
Thank u i always like metro lexus they are friendly
7/17/2020
Janet W. VERIFIED CUSTOMER
Very professional and friendly service.
7/17/2020
Patricia Y. VERIFIED CUSTOMER
Cordis is always so kind, professional & takes good care of my car. He reminds me of my appointment, keeps me informed of the status of my car. He is a pleasure to work with & he does go the extra mile by being so personable. He is truly a great team member!
7/17/2020
Apis, I. VERIFIED CUSTOMER
Everything I have had done has always top notch and have been very happy with the service and would not think of going some were else to have work done on my SUV. So I thought I would let them detail my car. I thought who would do it better than Metro. Well I am disappointed in the quality of the job. To stand back and look, It looks good. It’s when you look close that you see how bad of job they did. The rims still had dirt on them. Around the back license plate area still had dirt and when I opened the tailgate it looks like they did not touch it. Plus there was more but I think you get the idea. Now I do not want any money back and I will still bring my SUV there for service. But not for detailing.
7/17/2020
Nicholas P. VERIFIED CUSTOMER
Roger was very professional with a great attitude!
7/16/2020
Quratulain S. VERIFIED CUSTOMER
Jeffery was nice guy.
I am shocked about the what happened. How my condenser got demaged. How can a **** can penetrate through front grill and make hole in condenser. The estimate was $1880. Parts 800 and labor 1000, that’s ripping me off.
It’s simple to say it’s not covered under warranty and I can try to claim from my insurance.
It’s lexus, 2019, ES350, one of the best car in the world. The condenser can get demage like that.
Than, because all of sudden my ac went off, I came without an appointment, therefore I can’t have a donor car. It need preparation. My recall was pending for a long time.
I love lexus and my lexus, but the service is outrageous and quality getting worse.
7/16/2020
John S. VERIFIED CUSTOMER
Just bought the CPO in December. Car shouldn’t have about $600 in repairs. I’ll remember this next time I’m in the market. Also wasn’t really kept up to speed on what was going on throughout the process. I had to call for updates