Thanks again for your great service. Easy to drop off and easy when picking back up. Always clean and ready to go.
8/5/2020
Sharon K. VERIFIED CUSTOMER
I’m always pleased with the service I receive from everyone at Metro Lexus.
Hilary was, as always, was very courteous and professional.
8/5/2020
Christopher K. VERIFIED CUSTOMER
Metro supposedly repaired a loose piece in rear of my car last October but it came loose again and now Metro is claiming that they will not take care of it and quoted $350. My family has bought 3 cars from Metro Lexus and my wife is shopping for an RX right now, but we will not be considering Meteo Lexus for any future cars or maintenance because of this situation. Evidently Metro Lexus doesn’t value its customers and doesn’t stand by their work- very unfortunate. I will not ever use Metro again for service or a purchase.
8/4/2020
Randi Z. VERIFIED CUSTOMER
He is very professional. Jeff is a great service coordinator
8/4/2020
Steven H. VERIFIED CUSTOMER
I’m asked for car wash and vacuum but they didn’t I’m so upset about it
8/4/2020
Sharon D. VERIFIED CUSTOMER
Roger Berry took excellent care of both me and my vehicle. He was efficient, polite and very professional. He went above and beyond to rectify the situation with my car. This kind of great service makes me want to stay with the Lexus Brand as I look at the purchase of a new vehicle.
8/4/2020
David H. VERIFIED CUSTOMER
I appreciated Josh accommodating a last-minute change in my schedule. THANKS, Josh!
8/4/2020
Dale R. VERIFIED CUSTOMER
Everyone a Metro Lexus was very friendly, saying hello or good morning is so welcoming. The service is top notch.
8/3/2020
Sonni T. VERIFIED CUSTOMER
I was not happy with oil change special no cabin filter or tire rotation or brake inspection was told I made appointment before date it was not doing that anymore.Ok give me the option to get full service i would expect from metro Lexus that is what would keep me coming back cabin filter,brake inspe ction,tire rotation not a good experience at all great service person just handled wrong way to me to purchase next car .
8/3/2020
Peter R. VERIFIED CUSTOMER
Roger was simply amazing to work with. He is a credit to your team and you need to do everything you can to keep him.
No, I am not his dad ????
Seriously though. This dude rocks. I wish I had employees like him!
Ben Reynolds
8/3/2020
Randall C. VERIFIED CUSTOMER
Sent me to Enterprise when cars were coming, wasn’t safe I had to wait for a ride back. Also my tire pressure was all over, should have been the same. This was bad.
8/3/2020
Amanda M. VERIFIED CUSTOMER
Could not get through to service department when I called
8/3/2020
Sara P. VERIFIED CUSTOMER
Cordis went out of his way to deliver excellent service. He was kind, helpful and thorough.
8/2/2020
Carole K. VERIFIED CUSTOMER
Most professional & thorough service person (Joshua Jancha). Sincere thanks.
8/2/2020
Nicole C. VERIFIED CUSTOMER
Really great experience! Awesome staff!
8/1/2020
Cheryl S. VERIFIED CUSTOMER
Excellent service thank you
8/1/2020
Susanne P. VERIFIED CUSTOMER
Jeff did a great job. All went very well.
8/1/2020
Richard S. VERIFIED CUSTOMER
Too long to get loaner car at rental facility. Any time I get a loaner car the car is always ready in the middle of rush hour traffic. I have to drive in Ohio crazy traffic at a time I would prefer not too.
8/1/2020
Sueli Y. VERIFIED CUSTOMER
Joshua explained everything and he was very polite, helpful and attentive.
8/1/2020
Marian C. VERIFIED CUSTOMER
Hilary Clarkstreet handled my service appointment professionally and was thorough and extremely helpful with the adjustments which were needed.
Marian C