Lexus of Cleveland Auto Repair Service

Jeffrey Miller always goes above and beyond! He is helpful, attentive and fantastic! Couldn't be better. 5 stars and perfect 10. Always pleasure to bring the family cars to him.

Roger is an excellent service advisor. Straight forward, great advice and helped solve my issues quickly, professionally and to the best of his ability. A true asset to your dealership.

Great service, greeting and atmosphere.

Cordis always takes great care of us. While we like the dealership, you need to understand that it is Cordis’ attentitiveness that keeps us coming back!

Everyone was great! I always look forward to chatting with Gerges! He is always a ray of sunshine. I worked with Cordis and he was amazing too. Great customer service and explained everything wonderfully for me! Thanks guys!

Cordis is the consummate professional. I am always happy when I have the good fortune to work with him!

Good touch by Roger.

Thank you for great service with a smile .

Jeff always does an excellent job with Great communication

Cordis was great and helpful. I appreciate all his help.

Service was efficient and personal. 'nice job! thankyou.

Smooth experience!

The service was AWEsome!

The service was superb as usual and the staff was pleasant

The experience was excellent i would recommend Metro Lexus To everyone that I know

No more to be said. Thank you.

He was very helpful. No complaints. I am always satisfied with my service at Metro Lexus

I was 99% satisfied. I do wish the back seat had been vacuumed out. Maybe that is not part of the current cleaning but it would have made it a 100%. Service by the people was all great.

Roger did a good job with prompt diagnosis of my tire problem and then with effective service. My only complaint is having received an estimate about $100 lower than the final price.

Upon my arrival I encountered chaos. A gloved man having a foreign dialect came rushing over to my vehicle, grab my purse, and lunch bag from the front seat of my SUV, handed them to me, without providing the courtesy of allowing me to remove those items, and my book bag positioned behind the driver’s seat....saying that he needed to move my car. This man drove my vehicle into another room where I followed to retrieve my book bag. Prior to, and following my service, both men (Dave and C. Bunch) who waited on me misinterpreted clauses in customer signature requested areas on paperwork. Receiving a Metro Body shop reference from C. Bunch, I met with Lenny who never provided via email a promised, estimated quote for repairs... I never heard from Lenny following my follow-up call on Tuesday of that same week. Lenny never wore a face mask or gloves while proving service. Finally after having my vehicle serviced, when I turned the air condition / heating unit on high the dashboard vibrated, and created a loud, deep buzzing sound as the dashboard nearest the passenger seat physically shook. I miss having Steven Gerkiy guide me through each Metro Lexus service experience demonstrating honorable representation for Metro Lexus. Sincerely, ShaRon Johnson