Cordis Bunch took care of situation that was guaranteed by sales person, turned out to be false to get you into a car sale and very misleading and upsetting. He was professional, along with Paul Y. The tech who always goes above and beyond service. Made today a good experience. Paul Yakovets is outstanding! Great caring individual and professional.
Communication between sales, management needs improvement. Lots of mixed messages and promises to get you into a car but when the time arrives no go on oil changes as promised. Bait and switch. Bad news for Lexus.
Thank you!
11/10/2020
Quratulain S. VERIFIED CUSTOMER
Cordis, excellent professional specialist. Like Lexus as prestigious brand, Cordis make me feel that. Thanks alot
11/10/2020
Susan G. VERIFIED CUSTOMER
I did have to wait a while to check in my car and there was a coughing kid. I obviously was not happy about that. The child did have a mask on but it was slipping below his nose. I feel you should have more help so people aren’t waiting.I had arrived at my appointment time but there were not enough help. I was completely happy with Jeffrey Miller. He was very professional and friendly.
11/10/2020
Cynthia G. VERIFIED CUSTOMER
Very positive experience. I love my Lexus and Metro Lexus is a wonderful dealership. Joshua was very courteous and professional. The waiting area was very comfortable.
11/10/2020
Reggie J. VERIFIED CUSTOMER
Always a good experience at Metro.
11/9/2020
Firas S. VERIFIED CUSTOMER
Thank you for awesome service as always
11/8/2020
Louis T. VERIFIED CUSTOMER
Metro Lexus and Cordis Bunch truly understand the meaning of SERVICE. They provide the highest level of service I have ever experienced. They go out of their way to please the customer. The friendly atmosphere at Metro is very welcoming!
Thank you!
11/8/2020
Richard G. VERIFIED CUSTOMER
Thanks
11/8/2020
John C. VERIFIED CUSTOMER
Always a great experience having my service done at metro Lexus
11/8/2020
Stephanie R. VERIFIED CUSTOMER
The customer service at Metro Lexus is amazing!
11/8/2020
Ferdinand A. VERIFIED CUSTOMER
Josh is thorough and personable. He exceeded my expectations and he is a good representative of Lexus.
11/8/2020
Ann D. VERIFIED CUSTOMER
Great service - transparency and honesty was appreciated and I was informed throughout the process. Would recommend and come back for repeat service.
Also, Gerges Eldeeb was phenomenal and deserves a special mention for going above and beyond in ensuring customer service. This was our first time at this dealership and his initial warmth and compassion were evident from the start and lasted till our departure. What a wonderful first and lasting impression of this dealership. Will definitely recommend to others.
11/7/2020
Dileep C. VERIFIED CUSTOMER
Very cordial and efficient. Covered all that was done and needed for the car.
As usual a very pleasant experience.
11/7/2020
Clyde F. VERIFIED CUSTOMER
You were unable to connect my Lexus enform. Which cause me another problem with my app by deleting it.
11/7/2020
Dawn P. VERIFIED CUSTOMER
All went very smooth
11/7/2020
William N. VERIFIED CUSTOMER
Josh was excellent! He was great at keeping me informed of the status of my Lexus! He exceeded my expectations.
11/7/2020
Emile B. VERIFIED CUSTOMER
Hillary was very helpful during my visit to Metro Lexus.
11/7/2020
Dorcas F. VERIFIED CUSTOMER
Appreciate the efficiency & being called when a problem was found to ask my opinion & told the cost for remendy!