Everything was great. The staff treated me wonderfully.
10/18/2025
Heather R. VERIFIED CUSTOMER
Travis was invested in making me understand how important it was that I came to the dealership as soon as possible due to my hitting the curb and a bubble in my tire. I felt he facilitated the process of getting new tires, and keeping me well
Informed. Thank you.
10/18/2025
Maureen F. VERIFIED CUSTOMER
So professional and very knowledgeable!!!
10/17/2025
Neal N. VERIFIED CUSTOMER
I am very thankful for your thorough, professional service! You have been servicing my vehicles for over 20 years. Thanks for doing such a great job!
10/17/2025
Robert S. VERIFIED CUSTOMER
Can't do it a third time. Call me ****-****-xxxx
10/17/2025
Patel R. VERIFIED CUSTOMER
Jeff was very professional and knowledgeable and courteous. Thanks Jeff.
10/17/2025
Christella S. VERIFIED CUSTOMER
Thank you
10/17/2025
Westside Auto. VERIFIED CUSTOMER
Cassie in service does a great job! The synergy of being personable, efficient, and knowledgeable is the ultimate in an adviser????
10/17/2025
Betty Y. VERIFIED CUSTOMER
My water pump showed signs of a recent leak because there was dry pink crust in the area as photographed . I bought an extended warranty but Adam talked with two Lexus authority figures who convinced him that the warranty would not cover replacement of the water pump unless it was an active leak so the service guys examine the water pump at next service. I was convinced to wait but on second thought I am worried about driving my Lexus and do not feel safe I am driving to and from Columbus on Saturday (4 hours) and feel the advice by two Lexus authority figures was risky and not in my best interest. Why buy an extended warranty if you have to fight for a claim allowance. The pink crust is evidence of a problem, whether the crust is dry or wet. Therefore, I am not satisfied with Lexus and afraid to drive long distances.
10/17/2025
Richard J. VERIFIED CUSTOMER
Good
10/16/2025
Monica B. VERIFIED CUSTOMER
Service was exceptional
10/16/2025
Carol C. VERIFIED CUSTOMER
Efficient and professional
10/16/2025
Michael W. VERIFIED CUSTOMER
Very knowledgeable and communicates well. I will ask for him again.
10/16/2025
Carey M. VERIFIED CUSTOMER
Jeff was very efficient in taking care of my issues and was great with the pricing. Would suggest Jeff to anyone.
10/15/2025
Ryan Y. VERIFIED CUSTOMER
Adam is always extremely professional, kind, and attentive to my needs and my vehicles needs. World class service here from Adam and the service team. I would trust him with my social security number
10/15/2025
Konstantinos M. VERIFIED CUSTOMER
Great communicator, polite, efficient.
10/15/2025
Rosemary H. VERIFIED CUSTOMER
Travis Clark certainly knows his job well and displays a very friendly and helpful attitude not only to his customers but to his co-workers as well.
I look forward to seeing him the next time I need your shining Lexus service!
10/15/2025
Stephen F. VERIFIED CUSTOMER
Another great experience. Thanks to Jeff and his colleagues for getting my Lexus fixed up fast and well.
10/15/2025
Nina W. VERIFIED CUSTOMER
The service and old change was super quick! I was in and out, I love it !