Paul is very nice and treats you with respect. He is very knowledgeable and I trust him.
10/3/2025
Kip M. VERIFIED CUSTOMER
Thank you for coming down the Ashland. Your service team was through and professional.
10/3/2025
Kristen M. VERIFIED CUSTOMER
I didn't have a great experience last time and wrote a negative review - night and day difference this time. Great job!
10/3/2025
Linda S. VERIFIED CUSTOMER
Friendly, fast, kept me informed at every step. No complaints at all. Love the service at Lexus of Cleveland!
10/3/2025
Florin S. VERIFIED CUSTOMER
Thank you for a fast and good service.
10/3/2025
Dominic R. VERIFIED CUSTOMER
Excellent service advisor. Would highly recommend. Thank you
10/3/2025
Deborah D. VERIFIED CUSTOMER
Very personal and professional service!
10/3/2025
Steve U. VERIFIED CUSTOMER
Paul 10/10. I was not completely satisfied. I will call in.
10/2/2025
Lilia K. VERIFIED CUSTOMER
Tyler was Amazing ur staff is always friendly and accommodating you have and AMAZING STAFF!!
10/2/2025
Penny S. VERIFIED CUSTOMER
My steering wheel was off center slightly after the alignment.However, I think your service dept is exceptional.
10/2/2025
Ben M. VERIFIED CUSTOMER
He was very nice and through.
10/2/2025
Catherine M. VERIFIED CUSTOMER
Your people were great. However, my loyalty and trust in Lexus as a company is CRUSHED. The quiet removal of loaner cars in many situations and the 2% charge for using a credit card is so beneath a “luxury” car dealership.
10/2/2025
Deborah S. VERIFIED CUSTOMER
Travis was very helpful and easy to work with
10/2/2025
Robert B. VERIFIED CUSTOMER
Good job!
10/1/2025
Monika F. VERIFIED CUSTOMER
Jeffrey Miller is the Best! I always get a prompt response when I have my Lexus in for repair. Thank you Jeffrey!
10/1/2025
Margaret W. VERIFIED CUSTOMER
Completely happy. Thank you. I feel that my car's needs are addressed. As I told the person who answers the phone, the dealership takes good care of me.
10/1/2025
Bernadette D. VERIFIED CUSTOMER
Very pleased
10/1/2025
Jennifer T. VERIFIED CUSTOMER
Jeff treated me and my vehicle with kindness and respect. He was very professional and informative. Thank you for the great service
10/1/2025
Carol S. VERIFIED CUSTOMER
Autumn was excellent. She went out of her way to help me with being able to use the Lexus app. She took her time and made sure all my questions and concerns were addressed.