Lexus of Cleveland Auto Repair Service

Cassie is wonderful! She went the extra mile during my interval servicing. I am GRATEFUL for her dedication to delivering first-class customer service. Kindness matters. And no high-end coffee set-up can make up for that. Keep her!

Jeff helped me with explanations of my questions. I would ask for him again.

I received really awesome customer service.

My last experience at this dealership was very poor. At this visit Cassie restored my belief in quality service. She and the gentleman she was working with (sorry I don’t know his name) went way above and beyond in making me feel welcome, confident, and satisfied with this visit. I had planned for this to be my last appointment at this dealership, but I am reconsidering this decision based on the professionalism extended to me. Please thank Cassie and her coworker for their efforts.

Joshua delivered great customer service he greeted me with a smile, he kept me updated with the service I was receiving, He let me know when the service was completed, Joshua even had my car washed and once the paperwork was done. he came and got me out of the beautiful waiting area, I signed the paperwork and was on my way.Thank you Metro Lexus and Joshua for the excellent customer service

Cordis Bunch did an amazing job servicing my vehicle as always. I am very happy . My vehicle was serviced in a timely fashion. Cordis was friendly, polite and very knowledgeable. He even sent me a video showing how the service was going. He went above and beyond . And kept me posted every step of the way . Thanks very much!!!! I couldn’t ask for better.

I usually am a pretty patient and understanding person. I don’t however like how the service department operates. Besides the time when I purchased my vehicle, every time I’ve been back has been a nightmare. This time in particular, I scheduled an appointment to get my curbed wheel fixed and check on my maintenance. I’ve only had the car for 1 year so I knew I was coming up on my 10k maintenance. The advisor checked their system and was very confused as to why I had gotten my 10k service done when I was only at 4K miles. Unable to figure this out, she got two other managers to look at this as I waited for a half hour. I dropped it off on a Tuesday, was told the guy who does the wheel repair was there on Wednesdays. I asked when can I expect for this to be done so I can plan on picking it up and being free? I was told by the advisor that it would be done Wednesday. I never received any call on Wednesday to come pick up my car. I called on Thursday for an update since I had not heard anything. The woman I spoke with could not give me an update because the advisor that had helped me on Tuesday was “not at her desk” and she couldn’t tell me what was going on with my car and would have to give me a call back. She called me back a hour later and I missed the call. I called her back 1 minute later and no one answered. I left a voicemail and tried calling again 6 minutes later but still no answer and no returned call. I then called again Friday morning, no answer. I called into the main line, explained my issue and that I just wanted an update since I was expecting my car to be finished two days prior, and was transferred to the same woman who was not answering calls or voicemails. I ended up having an email sent to the manager after all of this frustration, and got a call back. I was told the car would be ready between 2-2:30. I didn’t get a call until 5. The communication is so far below the standard I would have expected from a high end dealership. I’ve never experienced such bad miscommunication from a car dealership and am really disappointed.

Cordis was great

Everything was exceptional. Thank you

Tnx

Joshua was great!!

Keep up the great work

Cassie gave me all the information on what was going to be done on my car. She was very nice. I liked her!

Very pleased with service and all personnel Contacts

Jeff Miller was excellent when I arrived. Always provides details of service and recommendations. Josh also did a great job the day I picked up the car. Highlighted items that should be addressed soon. Overall this was a wonderful experience--as always!!

Ok

I really appreciate the service I get from Cordis at the Lexus dealer!! ????????

Thank you.

Great Job on all aspects of the visit. I am grateful in getting my car in under short notice. Thank you once again.

Always excellent at Metro Lexus.