Jeff is one of the best customer service reps we have experienced at Metro Lexus since we started dealing with the dealership back in 1992. He truly is concerned about the customers that he is working with and represents the true meaning of what customer service is.
3/22/2026
Tedrick W. VERIFIED CUSTOMER
Travis did a great job with keeping me updated on what was going on with the car
3/21/2026
Kamal N. VERIFIED CUSTOMER
Thank you so much for the very good service and very professional staff
Which let me a very loyal to Lexus
3/21/2026
Carol F. VERIFIED CUSTOMER
At this time we don't want to buy/trade in our Lexus but we are interested in knowing it's current value
3/21/2026
Louis B. VERIFIED CUSTOMER
Dear Lexus,
Your service adviser Paul Cooper, is a gentleman and very courteous person.
You have a genuine competent service adviser with an established skill set,
a keeper for sure !
Respectfully, Louis B
3/20/2026
David B. VERIFIED CUSTOMER
Happy
3/20/2026
Medicare Solutions. VERIFIED CUSTOMER
Professional
3/19/2026
Monica M. VERIFIED CUSTOMER
I appreciate the service that Jeff Miller has provided me over the years & main reason Lexus of Cleveland has my business.
3/19/2026
John C. VERIFIED CUSTOMER
Paul is doing a fine job but my car is not repaired yet so it to early for me to answer yes.
3/19/2026
Gwendolyn B. VERIFIED CUSTOMER
Excellent Service from start to finish
3/19/2026
Fedele R. VERIFIED CUSTOMER
Jeff is a true professional, a pleasure to work with.
3/18/2026
Celeste S. VERIFIED CUSTOMER
Adam is pleasant, efficient and informative. He clearly explained the entire process for the service visit and was sensitive to my concerns. He was a delight to work with during this service visit.
3/18/2026
Thuy T. VERIFIED CUSTOMER
Quickly and good job
3/18/2026
Stephan M. VERIFIED CUSTOMER
Thank you for the amazing experience
3/18/2026
Maureen R. VERIFIED CUSTOMER
I was very happy with my service experience and with the service writer Paul.
3/18/2026
Minhaz U. VERIFIED CUSTOMER
Primary problem was not solved.
3/18/2026
Thomas D. VERIFIED CUSTOMER
Problem still exist however 20% less.
Tom
3/18/2026
Andrew M. VERIFIED CUSTOMER
Excellent service from check-in to check-out. Thank you.
3/17/2026
Debbi S. VERIFIED CUSTOMER
We were out of town and had an emergency with my tx and they took excellent care of me and got me back on the road. I had my brother at Cleveland clinic and they were amazing getting us taken care of us.